Elsa Sanchez
Yuma,AZ
Summary
At JSC Yuma Inc, I excelled as a Front Desk Associate, mastering time management and enhancing guest relations through effective problem-solving and a professional demeanor, contributions led to improved customer satisfaction and team productivity, showcasing the ability to train peers and manage high-pressure situations with ease. Experienced with front desk management, including guest check-ins, reservations, and administrative support. Well-versed in mitigating customer dissatisfaction with prompt service and diplomatic communication. Pursuing full-time role that presents professional challenges and leverages interpersonal skills.
Overview
9
9
years of professional experience
Work History
Front Desk Associate
JSC Yuma Inc
07.2015 - Current
- Handled high-pressure situations calmly, maintaining professionalism at all times.
- Organized front desk area to maintain a professional and welcoming appearance for guests.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Maintained cleanliness and organization of front desk area.
- Resolved guest issues effectively, ensuring a positive customer experience.
- Assisted in training new hires on front desk operations, contributing to overall team cohesion and productivity.
- Collaborated with housekeeping staff to ensure seamless room transitions and availability.
- Answered customer telephone calls promptly and appropriately handled needs.
- Monitored staff performance and provided feedback and guidance.
- Developed and maintained positive relationships with guests for satisfaction.
Skills
- Time Management
- Problem-solving skills
- Listening Skills
- Guest Relations
- Credit card handling
- Cash Handling
- Drawer balancing
- Customer Service
- Credit and cash payments
- Training and mentoring
- Reservations
- Registration processing
- Guest accommodations
- Lobby oversight
- Detail Oriented
- Phone and Email Etiquette
- Staff Training
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Front Desk Associate
JSC Yuma Inc
07.2015 - Current
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