Summary
Overview
Work History
Education
Skills
Timeline
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Elsa Silva

Elsa Silva

Summary

Dedicated professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Highly motivated and skilled at resolving challenges. Experience working with culturally diverse individuals. Bilingual, 9+ years of customer service experience. Driven to consistently deliver outstanding resolution. Professional, trustworthy and compassionate public servant . Dedicated, quick to learn, and works well in stressful situations.

Overview

9
9
years of professional experience

Work History

Sr. Title Specialist

Vroom
Houston, TX
12.2020 - Current
  • Processing high volume of texas & out of state vehicle registration (Cash & Financed)
  • Prepared tax and title documents to submit legal transfer work to DMV.
  • Entered title and vehicle information into database.
  • Communicated with customers to resolve common title issues.
  • Checked accuracy and completeness of registration documents and rejected unacceptable packages.
  • Contacted appropriate agencies to complete searches, order records and obtain documents.
  • Escalated Customer Relations / Title Executive Services /DMV Complaints resulting with 95% resolution.
  • Work closely with management in researching registration processes in other states.

Field Division Rep

U.S. Dept Of Commerce/U.S. Census Bureau
Houston, TX
06.2020 - 11.2020
  • Interviews respondents to collect survey or census data as required with over 50% of completion daily
  • Relayed survey materials, conducted door-to-door outreach, communicating with respondents, supervisors
  • Entered accurate and complete information into data system online or onto survey forms.
  • Completed paperwork, recognizing discrepancies and promptly addressing for resolution
  • Demonstrated respect, friendliness and willingness to help wherever needed

PSE - Sales, Services & Distribution Associates

USPS, United States Postal Service
Houston, TX
05.2019 - 06.2020
  • Perform distribution of mail, variety of sales, and customer service
  • Completed inventory discrepancies and shrinkage reports
  • Analyzed documents for appropriate distribution and /or filing.
  • Demonstrated increased knowledge of company products and equipment.
  • Adhered to safety protocols and policies to reduce workplace hazards.
  • Surpassed corporate goals by reaching 100% customer satisfaction rating at location office

Safety Operations Center Specialist II

NTTA, North Texas Toll Authority
Plano, TX
03.2019 - 06.2019
  • Communication, support services to police, courtesy patrol, wrecker, NTTA employees, contractors, and other first respondents to incidents/emergencies under stressful situations
  • Inputs & accesses sensitive information using automated law enforcement systems
  • Coordinates incident response
  • Handled over 50 calls per day to address customer inquiries and concerns
  • Learned new skills and applied to daily tasks to improve efficiency and productivity

Field Outreach Counselor

MAXIMUS INC
Arlington, TX
01.2016 - 07.2017
  • Conduct one-on-one /group presentations, educated & enrolled into government programs
  • Completed Home visits, calls, data entry and required reports, traveling required 75% of time
  • Displayed sensitivity to cultural and linguistic needs of clients and families served.
  • Resolved problems, improved operations and provided exceptional service.
  • Worked with customers to understand needs and provide excellent service.
  • Maintained good relationship with internal & external partners and community
  • Practice HIPAA & prevention of unauthorized disclosure of PHI

Education

High School Diploma -

Exeter Independent Studies
Exeter, CA
06.1992

Skills

  • Executive Management Support
  • Communications Strategies
  • Government Standards
  • Customer Needs Assessments
  • Operational Improvements
  • Computer Proficiency
  • Interactive Learning
  • Customer Communication
  • Analytical Skills
  • Data Integrity
  • Document and Records Management
  • Active Listening
  • Problem-Solving Ability

Timeline

Sr. Title Specialist

Vroom
12.2020 - Current

Field Division Rep

U.S. Dept Of Commerce/U.S. Census Bureau
06.2020 - 11.2020

PSE - Sales, Services & Distribution Associates

USPS, United States Postal Service
05.2019 - 06.2020

Safety Operations Center Specialist II

NTTA, North Texas Toll Authority
03.2019 - 06.2019

Field Outreach Counselor

MAXIMUS INC
01.2016 - 07.2017

High School Diploma -

Exeter Independent Studies

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Elsa Silva