Summary
Overview
Work History
Education
Skills
Timeline
Exceptional Customer Satiafaction at Las Vegas Ballpark
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Elsa Smith

Las Vegas

Summary

Dynamic and detail-oriented professional with expertise in customer service and effective multitasking, honed at North Italia. Excelled in managing high-pressure situations and resolving guest complaints with patience and empathy. Proven track record of enhancing guest experiences and maintaining a welcoming environment, ensuring seamless operations and satisfaction.

Overview

6
6
years of professional experience

Work History

Volunteer Farm-to-Table Assistant

Bungerthof Organic Farm
06.2025 - 08.2025
  • Collaborated with the on-site restaurant to harvest, prepare, and store fresh produce including herbs, berries, teas, and bread.
  • Cared for farm animals and maintained crop quality to support sustainable, organic operations.
  • Supported the farm’s partnership with a rehabilitation facility for individuals overcoming addiction or living with mental disabilities, contributing to inclusive community initiatives.
  • Built cross-cultural relationships, adapted to a new environment, and demonstrated independence while living and working abroad.

Hostess

North Italia
12.2023 - 04.2024
  • Answered customer questions about hours, seating, and menu information.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.

Ski & Snowboard Instructor

Lee Canyon Ski Resort
12.2022 - 04.2024
  • Assisted in the training of new instructors, sharing expertise and best practices to ensure a high standard of teaching across the team.
  • Promoted the importance of physical fitness as a key component of success in skiing and snowboarding through targeted conditioning exercises during lessons.
  • Provided exceptional customer service by addressing client concerns promptly and professionally, leading to repeat business and referrals.
  • Demonstrated commitment to client success by providing follow-up support after lessons, including personalized feedback and suggestions for further practice.

Hostess, Food Runner

John Cutter & Al's Garage
03.2021 - 02.2023
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
  • Assisted in training new host staff, sharing best practices for maintaining a professional demeanor and efficient work habits.

Food Runner

Levy Sports Catering
04.2019 - 09.2020
  • Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
  • Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.
  • Greeted customers and provided outstanding customer service.
  • Collaborated with the kitchen staff to ensure accuracy of orders, minimizing order errors and complaints.

Education

Bachelor of Science - Nursing

Nevada State College
Las Vegas, NV
05-2028

Skills

  • Effective multitasking
  • Patience and empathy
  • Guest complaint resolution
  • Phone etiquette
  • Customer service expertise
  • Detail-oriented
  • Interactive communication skills
  • Food Safety & Handling

Timeline

Volunteer Farm-to-Table Assistant

Bungerthof Organic Farm
06.2025 - 08.2025

Hostess

North Italia
12.2023 - 04.2024

Ski & Snowboard Instructor

Lee Canyon Ski Resort
12.2022 - 04.2024

Hostess, Food Runner

John Cutter & Al's Garage
03.2021 - 02.2023

Food Runner

Levy Sports Catering
04.2019 - 09.2020

Bachelor of Science - Nursing

Nevada State College

Exceptional Customer Satiafaction at Las Vegas Ballpark

Recognized with the Exceptional Customer Satisfaction Award at Las Vegas Ballpark for providing personalized service to a vegan guest by curating a custom meal from multiple party suite offerings. This initiative inspired the development of a more inclusive menu, enhancing overall guest satisfaction and creating more memorable experiences for all visitors.

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