Elsa Soriano
Richland
Summary
Dynamic professional with a proven track record at San Diego Regional Center, excelling in organization and time management. Recognized for enhancing customer experiences and maintaining data integrity. Adept at managing multi-line phone systems and delivering exceptional customer service, contributing to team success and client satisfaction.
Experienced with managing front desk activities and maintaining welcoming atmosphere for clients. Utilizes strong organizational skills and attention to detail to streamline office operations. Knowledge of effective communication techniques and customer service principles to enhance visitor experiences.
Well-organized professional equipped with varied experiences in administrative roles. Driven to increase overall efficiency while maintaining filing systems and screening and answering numerous phone lines daily.
Overview
9
9
years of professional experience
Work History
Receptionist
San Diego Regional Center
10.2016 - 09.2021
- Greeted visitors and directed them to appropriate staff members, enhancing customer experience.
- Managed multi-line phone system, efficiently routing calls and taking messages for team members.
- Scheduled appointments and maintained calendar for office personnel, ensuring effective time management.
- Processed incoming and outgoing mail, contributing to streamlined communication within the office.
- Retrieve the mail, distribute mail to our staff, and stamp mail and send it out.
- Data entry: Accurately entered, maintained, and managed data into various software systems. Ensured data integrity and confidentiality while adhering to tight deadlines.
Sales Associate
Walmart
09.2012 - 10.2016
- Delivered exceptional customer service, enhancing client satisfaction and loyalty.
- Collaborated with team members to achieve sales targets and optimize store performance.
- Cover breaks for co-worker in the fitting room, helping customers get a fitting room, answer phones and direct customer to the right department.
- Worked in women's apparel, crossed trained to work in all apparel.
- Occasionally stationed as a door greeter.
Education
No Degree - Child Development
Southwestern Community College
Otay Lakes, Chula Vista, CAHigh School Diploma -
Dunamis Learning Center
Mission Valley, CA06-2006
Skills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Excellent Customer Service
Timeline
Receptionist
San Diego Regional Center
10.2016 - 09.2021
Sales Associate
Walmart
09.2012 - 10.2016
No Degree - Child Development
Southwestern Community College
High School Diploma -
Dunamis Learning Center