Summary
Overview
Work History
Education
Skills
Languages
Timeline
Receptionist

Elsa Trevino

Corpus Christi ,Texas

Summary

Proven waitress/cashier with a track record of enhancing customer satisfaction and streamlining operations at Staghorn Steakhouse. Skilled in multitasking and team collaboration, adept at boosting sales through exceptional service and upselling techniques. Demonstrates strong customer service and cash management abilities, contributing to increased referrals and business growth.

Overview

7
7
years of professional experience

Work History

Waitress

Jalisco #3
02.2023 - Current

wait on customers tables provide excellent customer service maintained a very clean and friendly environment for customers handled very busy situations while still providing excellent service exhibited strong multi tasking abilities while balancing multiple tables and orders while still providing prompt service

Waitress/ Cashier

Agave Jalisco
02.2022 - 12.2022
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Used cash registers and credit card machines to cash out customers.
  • Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Collaborated with team members to consistently provide efficient service during peak hours.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Managed cash transactions accurately, ensuring proper change was provided to customers as needed.

Waitress/cashier

Staghorn Steakhouse
11.2017 - 02.2020
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Used cash registers and credit card machines to cash out customers.
  • Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Collaborated with team members to consistently provide efficient service during peak hours.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
  • Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
  • Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
  • Contributed to increased sales by promoting daily specials and making personalized menu recommendations.
  • Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
  • Facilitated seamless dining experiences for large parties by coordinating orders and special requests.
  • Boosted restaurant revenue by upselling appetizers, desserts, and beverages along with entrees.
  • Streamlined order accuracy by effectively communicating with kitchen staff, resulting in fewer returned dishes.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.

Education

High School Diploma -

Three Rivers High School
Three Rivers, TX
05.2000

Skills

  • Customer Service
  • Strong multitasking
  • Greeting guests
  • Team Collaboration

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Waitress

Jalisco #3
02.2023 - Current

Waitress/ Cashier

Agave Jalisco
02.2022 - 12.2022

Waitress/cashier

Staghorn Steakhouse
11.2017 - 02.2020

High School Diploma -

Three Rivers High School
Elsa Trevino