Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Seeking to maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
10
10
years of professional experience
Work History
Claims Associate
State Farm Remote
09.2020 - Current
Worked productively in fast-moving work environment to process large volumes of claims
Followed up with customers on unresolved issues
Developed and implemented strategies to improve claim processes
Collaborated with internal departments and external vendors to resolve claims
Handled multiple computer applications while helping customers on the phone
Successful completion of required training
Card Service Advisor / Credit Card Fraud Analyst
U.S. Bank Remote
02.2018 - 04.2020
Processed and responded to U.S. Bank customer inquiries utilizing multiple systems to provide information on accounts while answering every call with professionalism and accuracy
Properly diagnosed customer needs and proactively educated them about features and benefits of U.S. Bank products and services
De-escalated situations involving dissatisfied customers and resolved issues
Guided customers through troubleshooting, navigating company website/mobile app or using products or service using digital tools
Analyzed large amounts of data to find patterns of fraud and anomalies.
Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity
Front Office Supervisor / Payroll Specialist
Travelodge By Wyndham Kissimmee East
01.2014 - 02.2018
Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities
Created, prepared, and delivered reports to various departments
Processed guest registration, collected payments and verified credit card transactions
Accountable for reviewing accounts and charges with guests while checking out
Reviewed time records for 30 employees to verify accuracy of information
Performed calculations in overtime, vacation, and sick hours to provide accurate data to payroll processing database
Uploaded time records into computer system and made adjustments to create accurate database for payroll processing functions
Reviewed client and staff feedback and made appropriate business adjustments to meet needs and address concerns
Education
Bachelor of Science - Business Entrepreneurship, Marketing & Management
Florida Technical College
Orlando, FL
01.2020
Skills
Bilingual
Credit management
Fraud prevention mastery
Accounting knowledge
Customer Complaint Resolution
Claims Investigation
Policy Interpretation
Timeline
Claims Associate
State Farm Remote
09.2020 - Current
Card Service Advisor / Credit Card Fraud Analyst
U.S. Bank Remote
02.2018 - 04.2020
Front Office Supervisor / Payroll Specialist
Travelodge By Wyndham Kissimmee East
01.2014 - 02.2018
Bachelor of Science - Business Entrepreneurship, Marketing & Management
Florida Technical College
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