Summary
Overview
Work History
Education
Skills
Timeline
Generic

Elsa Trujillo

Davenport,FL

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Seeking to maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

10
10
years of professional experience

Work History

Claims Associate

State Farm Remote
09.2020 - Current
  • Worked productively in fast-moving work environment to process large volumes of claims
  • Followed up with customers on unresolved issues
  • Developed and implemented strategies to improve claim processes
  • Collaborated with internal departments and external vendors to resolve claims
  • Handled multiple computer applications while helping customers on the phone
  • Successful completion of required training

Card Service Advisor / Credit Card Fraud Analyst

U.S. Bank Remote
02.2018 - 04.2020
  • Processed and responded to U.S. Bank customer inquiries utilizing multiple systems to provide information on accounts while answering every call with professionalism and accuracy
  • Properly diagnosed customer needs and proactively educated them about features and benefits of U.S. Bank products and services
  • De-escalated situations involving dissatisfied customers and resolved issues
  • Guided customers through troubleshooting, navigating company website/mobile app or using products or service using digital tools
  • Analyzed large amounts of data to find patterns of fraud and anomalies.
  • Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity

Front Office Supervisor / Payroll Specialist

Travelodge By Wyndham Kissimmee East
01.2014 - 02.2018
  • Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities
  • Created, prepared, and delivered reports to various departments
  • Processed guest registration, collected payments and verified credit card transactions
  • Accountable for reviewing accounts and charges with guests while checking out
  • Reviewed time records for 30 employees to verify accuracy of information
  • Performed calculations in overtime, vacation, and sick hours to provide accurate data to payroll processing database
  • Uploaded time records into computer system and made adjustments to create accurate database for payroll processing functions
  • Reviewed client and staff feedback and made appropriate business adjustments to meet needs and address concerns

Education

Bachelor of Science - Business Entrepreneurship, Marketing & Management

Florida Technical College
Orlando, FL
01.2020

Skills

  • Bilingual
  • Credit management
  • Fraud prevention mastery
  • Accounting knowledge
  • Customer Complaint Resolution
  • Claims Investigation
  • Policy Interpretation

Timeline

Claims Associate

State Farm Remote
09.2020 - Current

Card Service Advisor / Credit Card Fraud Analyst

U.S. Bank Remote
02.2018 - 04.2020

Front Office Supervisor / Payroll Specialist

Travelodge By Wyndham Kissimmee East
01.2014 - 02.2018

Bachelor of Science - Business Entrepreneurship, Marketing & Management

Florida Technical College
Elsa Trujillo