Elsa Valdivia-Lopez

· Managed patients inquiries and schedule appointments efficiently, ensuring timely access to care

· Verify insurance eligibility, process payments, co-pays, and billing-related questions

· Maintain accurate and confidential patient records in compliance with HIPAA regulations

· Communicate clearly and compassionately with patients and families

· Resolve patients concerns and escalate issues when necessary

· Processed and balanced cash transactions securely, maintaining accuracy and compliance with company policies

• Delivered exceptional customer service by efficiently managing orders and addressing guest inquiries.
• Collaborated with kitchen staff to ensure timely food preparation and presentation.
• Oversaw daily operations during peak hours, ensuring smooth workflow and guest satisfaction.
• Responsibly handling large amounts of cash
• Execute conflict resolution
• Trained new team members on menu items, service standards, and operational procedures.
• Maintained cleanliness and organization of dining areas to enhance guest experiences.
• Developed strong relationships with regular customers to foster loyalty and repeat business.