Elsa Vazquez
Rosenberg,TX
Summary
Effective Scheduling Coordinator promoting more than 3 years' experience supporting personnel in busy, office environments. A pleasant individual with terrific scheduling, project tracking and issue resolution talents. A knowledgeable employee considered a valuable asset to any company.
Overview
11
11
years of professional experience
Work History
Scheduling Coordinator
Advance Orthodontics of Houston
07.2022 - 05.2023
- Greeted all patients upon arrival and exceeded their needs
- Scheduled appointments using Cloud9
- Managed financial aspects, including processing payments
- Stabilized production by scheduling the Ideal Day
- Facilitated the production and scheduling portion of the morning huddle by identifying open time slots for various appointment types
- Updated addresses, telephone numbers, and insurance information as patients arrived
- Completed telephone slips for each new patient and forwarded necessary documents to them
- Verified insurance for established patients with new insurance.
Call Center Representative
Spring Branch Community Health Center
12.2020 - 07.2021
- Worked both remotely and in the office, providing excellent customer service
- Scheduled appointments using ECW
- Handled incoming calls for lab results, refill requests, and patient appointment scheduling
- Managed provider schedules in all medical departments for 6 different clinics
- Updated demographics when needed on patients' charts.
Scheduling Coordinator
Houston Orthodontic Specialists
04.2019 - 08.2020
- Greeted all patients upon arrival and ensured their needs were exceeded
- Scheduled all appointments
- Stabilized production by scheduling the Ideal Day
- Facilitated the production and scheduling portion of the morning huddle by identifying open time slots for various appointment types
- Updated addresses, telephone numbers, and insurance information as patients arrived
- Completed telephone slips for each new patient and forwarded necessary documents to them.
Policy holder
USI Insurance Services
06.2018 - 02.2019
- Responded to internal service requests for information, documents, and general technical inquiries
- Maintained accurate and consistent client files, ensuring proper documentation and communication
- Maintained a high degree of accuracy in agency and document management systems
- Conducted underwriting reviews and ensured consistent and accurate coding for new business clients and policies.
Patient Care Coordinator
Lee Family Orthodontics
06.2017 - 06.2018
- Greeted customers with a friendly demeanor
- Managed front office operations, including inventory restocking and patient check-ins
- Answered all incoming calls
- Scheduled appointments using TOPS
- Prepared necessary paperwork and collected payments
- Verified patients' insurance coverage.
Owner and CEO
Three Cleaning Carpet
12.2016 - 06.2017
- Developed sales and marketing plans for company sales personnel
- Analyzed market trends and statistics to determine growth potential
- Monitored sales performance regularly
- Established and integrated functional strategies to achieve financial and operational goals.
Receptionist
Farmers Insurance
11.2012 - 09.2015
- Managed the reception area, greeting visitors and responding to inquiries
- Organized files, faxed reports, and scanned documents
- Processed credit and cash payments accurately.
Education
High School Diploma -
George Bush High School
2010
Skills
- Organized multi-tasker
- Computer proficient
- Great customer service skills
- Attention to Detail
- Greeting Visitors
- Insurance Verification
- Administrative Duties
- High-Volume Environments
- Office Supplies and Inventory
- Patient Dental Histories
- Operational Efficiency
- Patient Scheduling
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Scheduling Coordinator
Advance Orthodontics of Houston
07.2022 - 05.2023
Call Center Representative
Spring Branch Community Health Center
12.2020 - 07.2021
Scheduling Coordinator
Houston Orthodontic Specialists
04.2019 - 08.2020
Policy holder
USI Insurance Services
06.2018 - 02.2019
Patient Care Coordinator
Lee Family Orthodontics
06.2017 - 06.2018
Owner and CEO
Three Cleaning Carpet
12.2016 - 06.2017
Receptionist
Farmers Insurance
11.2012 - 09.2015
High School Diploma -
George Bush High School
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