Elsa Vega

Oversee day-to-day operations, set goals, and create strategies for growth.

• Managed and motivated employees to be productive and engaged in work.
• Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
• Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
• Tracked daily sales transactions and invoices for accurate and updated financial reporting.
• Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
• Enhanced guest experience by regularly reviewing feedback and implementing necessary improvements.
• Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
• Ensured compliance with local health department regulations through regular staff training sessions and facility inspections.
• Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
• Collaborated with kitchen staff to streamline order preparation processes, reducing wait times for customers.

• Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
• Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
• Directed dispatching, routing, and tracking of Number fleet vehicles.
• Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
• Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
• Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
• Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
• Tracked delivery progress to identify possible delays and provide real-time updates to customers.
• Consistently met performance metrics for call handling, contributing to the overall success of the department.
• Demonstrated adaptability in evolving situations by adjusting strategies in real-time as new information became available.
• Processed invoices and payments for dispatched orders to provide proof of transaction.
• Coordinated logistics for field units, optimizing routes for faster response times.

• Received incoming shipments, compared contents against associated records and transmitted to proper department.
• Packaged goods in safe containers to prepare for shipping, adhering to packaging protocols.
• Used pallet jacks and dollies to load and unloaded goods from trucks and containers.
• Reduced shipping errors through meticulous inspection of outgoing packages and double-checking labels.

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
• Contributed to sales growth by upselling products and services based on individual customer requirements.