Elsa Yarborough
Apex,United States
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
19
19
years of professional experience
Work History
Contractor (Accounting Technician Assistant)
Westaff
Durham, NC
04.2023 - Current
- Utilized laserfiche software to scan and validate journal vouchers, cash / checks, credit card receipts, Accounts payable (AP) Labels and Batches, for proper documentation storage.
- Recorded cash, checks, and credit cards amount receipt in to daily transactions log in Excel software.
- Audit deposit slips, then initial it prior to submission to the bank by an authorized staff.
- Document and prepare credit cards, cash, and check deposit packets according to internal guidelines.
- Independently performs a variety of accounting clerical work in auxiliary bookkeeping functions and activities.
- Managed mail distribution process efficiently and effectively, daily.
- Performs related duties as required.
- Maintained accurate and timely submission of employees' 30-day timesheets onto the Salary Equivalency Report on a monthly basis.
Remote Customer Service Associate
Adecco USA
Apex, NC
09.2021 - 10.2022
- Answered incoming calls providing frontline customer support.
- Reviewed and updated account information in company computer system.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Calculated premiums and established payment methods.
- Offered members information and assistance navigating insurance coverage.
- Explained coverage options, answering questions or concerns.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Informed customers about billing procedures, provided payment option setup assistance.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
- Consulted with customers to resolve service and billing issues.
- Maintained database by entering new and updated customer and account information.
Unemployed
None
07.2018 - 09.2021
- Moved abroad with my family to the Republic of Panama and returned to the United Stated on July/2020.
- Unemployed until 9/2021.
Senior Patient Service Representative
Lincoln Community Health Center
Durham, NC
10.2005 - 07.2018
- Obtained proper authorization and identification to release confidential medical records.
- Ran credit card batches and balanced deposits on daily basis.
- Process all visitors to ensure the safety standards are being followed.
- Assist patients registration, update demographic and financial information in EPIC and resolve others issues related to patients accessing resources.
- Establish patient payment plans for delinquent accounts and provide follow-up to monitor compliance.
- Process referrals requests by providers which includes scheduling of appointments, obtaining pre-authorization, completion of referral forms, maintaining referral logs.
- Data entry input and process on-line electronic claims to third party payor.
- Monitor insurance claim and proceed in accordance to company/federal requirements.
- Collaborate with other members of the registration team for operational efficiency.
- Accessed patient information through various software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
- Documented and managed patient information in computer system.
Education
Associate of Arts -
Centro Superior De Secretariado Ejecutivo Bilingue
Panama, Panama03.1995
High School Diploma -
Escuela Profesinal Isabel Herrera De Obaldia
Panama, Panama12.1988
Some College (No Degree) - Business Administration
Universidad De Panama
Panama, PanamaSkills
- Accounting and bookkeeping skills
- Data entry
- File and Record Maintenance
- Microsoft Office Suite
- Verbal and Written Communication
- Fluent in Spanish
- Ability to interpret and apply laws, regulations, and policies to the maintenance of financial records
- Ability to plan, organize, and review the work of subordinate clerical personnel
- Payment reconciliation
- Cash Flow Management
- Organizational skills
- Attention to Detail
- Bill Payment and Recordkeeping
- Excel Spreadsheets
- Handling Confidential Materials
- EPIC
- Insurance Verification
- Medical Coding skills
- Customer Service
- Adaptability
Languages
Spanish
Native/ Bilingual
Timeline
Contractor (Accounting Technician Assistant)
Westaff
04.2023 - Current
Remote Customer Service Associate
Adecco USA
09.2021 - 10.2022
Unemployed
None
07.2018 - 09.2021
Senior Patient Service Representative
Lincoln Community Health Center
10.2005 - 07.2018
Associate of Arts -
Centro Superior De Secretariado Ejecutivo Bilingue
High School Diploma -
Escuela Profesinal Isabel Herrera De Obaldia
Some College (No Degree) - Business Administration
Universidad De Panama
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