Elsa Yilma
LILBURN,GA
Summary
Professional tax advisor with deep expertise in tax code, compliance, and regulations. Proven ability to collaborate with teams and adapt to changing needs while delivering accurate and timely results. Strong analytical skills, attention to detail, and effective communication ensure reliability and success in high-pressure environments. Highly skilled in preparing and reviewing tax returns, financial statements, and providing strategic tax planning advice.
Overview
25
25
years of professional experience
Work History
Tax Preparer
H&r Block
01.2022 - Current
- Maintained high levels of confidentiality when dealing with sensitive client information, fostering trust and loyalty among clients.
- Analyzed financial records to verify accuracy of tax returns.
- Provided exceptional customer service during peak tax season by remaining calm under pressure and addressing client concerns promptly and professionally.
- Increased client satisfaction by providing accurate and timely tax preparation services.
- Assessed client tax situations to determine best filing options.
Gas Station Manager, Owner
Snappy Mart
07.2009 - 05.2019
- Monitored fuel inventory levels closely, placing timely orders to prevent shortages or overstock situations impacting profitability.
- Improved overall store performance with proactive maintenance of gas pumps and equipment.
- Managed daily cash reconciliations accurately, ensuring proper accounting procedures were followed consistently.
- Provided exceptional customer service, resolving issues quickly and efficiently to maintain loyalty.
- Enhanced customer satisfaction by implementing efficient service protocols and staff training.
- Evaluated sales data to identify trends and adjust product offerings accordingly, driving continuous improvement in revenues.
- Led team meetings fostering open dialogue about concerns or suggestions resulting in improved operational efficiency.
- Collaborated with vendors to negotiate better pricing, resulting in increased profit margins.
- Optimized employee scheduling, balancing workload while maintaining excellent service levels.
Data Entry Clerk
MBNA
09.1999 - 01.2001
- Safeguarded sensitive information through proper handling of confidential correspondence according to company policies.
- Managed high-volume mail periods effectively, ensuring that all incoming and outgoing items were processed in a timely manner.
- Entered data into various computer systems accurately using Microsoft Office Suite.
Education
High School Diploma -
Red Sea
Asmara, Eritrea05-1993
Skills
- Local, state, and federal tax returns
- Tax law knowledge
Languages
Amharic, Tigrigna
Native or Bilingual
Timeline
Tax Preparer
H&r Block
01.2022 - Current
Gas Station Manager, Owner
Snappy Mart
07.2009 - 05.2019
Data Entry Clerk
MBNA
09.1999 - 01.2001
High School Diploma -
Red Sea
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