Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Certification
Languages
References
Timeline
Generic

Elsa Zavala

Rosenberg

Summary

Dynamic professional with extensive experience in customer service and team leadership at Walmart Supercenter. Proven ability in conflict resolution and inventory management, leading to enhanced operational efficiency. Skilled in training and mentoring staff, fostering collaboration to drive performance. Committed to high standards of regulatory compliance and continuous improvement.

Overview

33
33
years of professional experience
1
1
Certification

Work History

Hourly Supervisor

Walmart Supercenter
Sugar Land
10.2002 - 04.2025
  • Resolved customer complaints promptly, enhancing overall satisfaction levels.
  • Trained new employees on company policies, job responsibilities, and performance standards.
  • Provided direction to subordinates regarding job duties and expectations.
  • Collaborated with departments to streamline workflow processes among teams.
  • Responded to customer inquiries about products, pricing, and availability.
  • Coordinated with department supervisors to ensure project alignment and workflow efficiency.
  • Managed inventory effectively, maintaining optimal stock levels and minimizing waste.
  • Maintained a safe working environment, adhering to safety protocols and regulations.

Office Manager

Potter & Littlewood CPA
Houston
06.1999 - 08.2002
  • Oversaw front desk operations, greeting visitors and directing inquiries to appropriate staff.
  • Monitored inventory levels, placing orders to ensure adequate supplies and equipment.
  • Managed phone calls, emails, mail routing, and coordination of courier services.
  • Tracked invoices and payments for accuracy in accounts receivable and payable records.
  • Maintained organized filing system for records, correspondence, and other documents.
  • Reviewed files to retrieve information and respond to requests efficiently.
  • Coded and entered daily invoices using in-house accounting software.
  • Monitored client payments to ensure timely collection.

Teacher Aide II

Lamar Cisd
Rosenberg
08.1996 - 05.1999
  • Implemented behavior management techniques, including redirection and timeouts, as needed.
  • Cultivated positive relationships with students through active listening and reinforcement of expectations.
  • Conducted small group activities to reinforce learning objectives effectively.
  • Monitored student safety during school hours and field trips.
  • Ensured equitable access to educational resources for all students in the classroom.
  • Engaged students in meaningful discussions about interests and daily experiences.
  • Maintained accurate records of student progress, behaviors, and attendance.
  • Assisted teachers with grading assignments and organizing classroom materials.

O/N Assistant Manager

K-Mart Supercenter
Rosenberg
07.1992 - 12.1995
  • Actively participated in recruitment process for new hires at store level.
  • Executed merchandising directives accurately according to planograms.
  • Maintained organized, clean work environment to meet company standards.
  • Ensured compliance with health and safety regulations in workplace.
  • Trained and mentored new team members on customer service and operational standards.
  • Collaborated with managers on store layout changes and marketing campaigns.
  • Responded promptly to customer inquiries and complaints regarding products or services.
  • Resolved conflicts between employees or customers in a professional manner.

Education

Texas Department Of Insurance - Life, Accident, Health & HMO

Pearson Vue
05-2025

High School Diploma -

Needville High School
Needville, TX
05-1986

Skills

  • Insurance policy management
  • Customer service excellence
  • Regulatory compliance expertise
  • Policy analysis and evaluation
  • Claims processing efficiency
  • Team leadership and development
  • Employee training and mentoring
  • Conflict resolution strategies
  • Effective communication skills
  • Expectation management
  • Departmental organization
  • Inventory control and management
  • Staff discipline and oversight
  • Priority management techniques
  • Relationship building and maintenance
  • Waste reduction initiatives
  • Task delegation and supervision
  • Team building activities
  • Verbal and written communication proficiency
  • Employee development programs
  • Attention to detail focus
  • Project management methodologies
  • Decision-making capabilities
  • Documentation and reporting standards
  • Process optimization strategies
  • Public speaking skills
  • Sales strategy formulation
  • Multitasking abilities
  • Problem-solving aptitude and analysis

Affiliations

I enjoy the outdoors, visiting new places, trying new endeavors and volunteering. I am very family oriented and enjoy participating in community activities.

Accomplishments

  • 2024-2025>Annual inventory improvement by 50% +
  • 2024-2025>Great reviews after department/area tours.
  • 2023>Temporary move to another location to be part of the complete store remodeling crew.
  • 2005>Received incentive raise for overseeing the preparation of compliance audit that helped the store receive highest score among 6-8 other stores (Walmart).

Certification

  • Texas Department Of Insurance-General Lines Agent

Languages

Spanish
Limited

References

References available upon request.

Timeline

Hourly Supervisor

Walmart Supercenter
10.2002 - 04.2025

Office Manager

Potter & Littlewood CPA
06.1999 - 08.2002

Teacher Aide II

Lamar Cisd
08.1996 - 05.1999

O/N Assistant Manager

K-Mart Supercenter
07.1992 - 12.1995

Texas Department Of Insurance - Life, Accident, Health & HMO

Pearson Vue

High School Diploma -

Needville High School

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