ELSABET DESTA
Customer Service
Gaithersburg,MD
Summary
Welcoming Customer Service Cashier adept at greeting customers, counting money, collecting payments and handling customer complaints. Committed to ensuring each customer receives outstanding service by providing friendly and helpful support. Areas of expertise include cash handling and problem solving.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Customer Service Cashier
ABE & NIKI INC
01.2016 - Current
- Provided support to fellow cashiers by stepping in during breaks or assisting with complex transactions as needed.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
- Offered additional services such as loyalty programs or special promotions to enhance customer engagement.
- Utilized strong product knowledge to upsell items when appropriate, boosting overall sales revenue.
- Processed returns and exchanges with care, adhering to store policies while prioritizing customer satisfaction
- Offered additional services such as loyalty programs or special promotions to enhance customer engagement
- Managed cash register operations accurately, reducing the risk of shortages or overages in daily reconciliations
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty
- Maintained a clean and organized workspace, promoting a welcoming environment for customers
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures
- Handled sensitive information securely while processing payments through various methods including cash, credit cards, and gift cards
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed
- Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors
- Identified and resolved discrepancies and errors in customer accounts
- Processed refunds and exchanges in accordance with company policy
Education
Associate of Arts -
COTEBE TEACHERS EDUCATION
ADDISABABA, ETHIOPIA 09.2024 - 06.2024
Skills
Merchandise Restocking
undefinedCertification
CPR CERTIFICATION
Timeline
Associate of Arts -
COTEBE TEACHERS EDUCATION
09.2024 - 06.2024
CPR CERTIFICATION
03-2024
Customer Service Cashier
ABE & NIKI INC
01.2016 - Current
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