Elsa Reed
Glen Burnie,MD
Summary
Results-driven Analytics Professional with extensive experience in data analysis, leadership, and project management. Demonstrates expertise in translating complex data into actionable insights, optimizing processes, and enhancing data-driven decision-making. Proven ability to cultivate relationships across all organizational levels to drive success, supported by strong problem-solving skills and a commitment to continuous learning. Eager to leverage analytical skills in a dynamic environment while contributing to team objectives.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Senior Program Analyst II
PGTSolutions
Hollywood, SC
12.2023 - 11.2024
- Guided, mentored, and solved problems for a team of Management Analysts during their adoption of HRO principles.
- Analyzed data to identify systemic issues and improvement opportunities while ensuring compliance with healthcare regulations and standards
- Assisted team members in developing team project plans and uploaded the plans into the Project Management Software AchieveIT
- Proactively managing risks and resolved issues cooperatively
- Developed and implemented internal procedures to ensure that government expectations were met
- Developed virtual presentations to guide VISN hospitals through the maturity pillars.
- Designed an analytic framework to evaluate facilities comprehensively, supported by solid data.
- Maintained up-to-date knowledge of industry trends and best practices.
- Coordinated cross-functional teams to ensure successful project completion.
- Reviewed existing policies and procedures related to programs operations in order to make improvements as needed.
- Identified areas for improvement through data-driven decision making processes.
- Collaborated with internal teams to design innovative solutions to meet organizational goals.
- Coordinated with stakeholders to ensure all necessary information was gathered for analysis.
- Reviewed established procedures to assess areas in need of improvement.
- Created surveys and questionnaires to collect feedback from stakeholders regarding program effectiveness.
- Generated comprehensive reports summarizing program outcomes for senior leadership review.
- Performed quality assurance to assess data and validate results.
- Conducted detailed analyses of complex data sets to identify trends, develop recommendations, and measure outcomes.
- Monitored progress of programs by collecting and analyzing performance data against established metrics.
- Created customer-facing reports and documents to maximize transparency.
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
Senior Systems Analyst
GovCIO
Washington, DC
09.2019 - 12.2023
- Program management support for reporting monthly, weekly, contract and financial summary reports
- Provided System programming database services, access management, administration support, and user support of the SOL Matter Management System (MMS) with analysis regarding business needs and practice recommendations for system use and data analytic capabilities
- Collaborated with clients to gather requirements, design, develop, test, and deploy Business Objects and SSRS reports for standard and ad hoc uses
- Provided Litigation support by determining the integrity of disparate wage and hour data sources, integrating the data, generated data mapping and data dictionaries, then preparing the data with data wrangling, transformation, profiling, modeling, and quality assurance of the data to ensure the accuracy of the descriptive and diagnostic analytics for use as demonstratives by the litigation teams
- Developed detailed knowledge transfer documents for use in the migration from MMS to Salesforce SOLTAM system
- Produced multiple visualizations and report presentations showing quantifiable variables, trends, patterns, and relationships for wage and hour analytics and back wage cost determination trial exhibits and final demonstratives for the East Penn and CHMS Litigation cases for court submission
- Reverse engineered 40 opposing council’s demonstratives to verify and validate the data and graph exhibits
- Reverse engineered over 70 reports from the MMS system preparing for migration and development to the new Salesforce SOLTAM system
- Documented steps required for troubleshooting and compiled into reports.
- Monitored performance metrics for all supported systems in order to detect potential problems before they become critical issues.
- Provided guidance and mentorship to junior team members on technical matters.
- Created user manuals, training materials, reference documents and other technical documentation related to system operations.
- Executed business requirements analysis and user workflow analysis.
- Performed system maintenance tasks such as backups, patching, upgrades and security measures.
- Collaborated with cross-functional teams to develop innovative solutions for complex problems.
- Defined system goals and devised flow charts and diagrams describing logical operational steps.
- Recognized by management for providing exceptional customer service.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
- Updated and maintained databases with current information.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Assisted with customer requests and answered questions to improve satisfaction.
Data Architect
GovCIO
Washington, DC
09.2022 - 11.2022
- Managed a team of five employees for Communications, Data Call Management, Analytics, and Executive Reporting for the Health Services Portfolio which consists of four hundred and fifty products within nine product lines and two product offices
- Implemented a process improvement to update the data call tracker view in Teams, which eliminated duplicate work efforts, end of day reconciliation, and provided real time updates to leadership
- Developed and documented an analytic process for obtaining data from the data call tracker to show data call volumes, trends, origination, timeliness, and complexity
- Implemented a daily standup ceremony and developed a new project board to track planned and backlogged work items
- Consolidated the Strategic Communications efforts together for a more united front and initiated the new pipeline for gathering news stories from the product lines
- Identified gaps between current state of the system and desired future state of the system.
- Collected, outlined and refined requirements, led design processes and oversaw project progress.
- Created conceptual and logical data models using Entity Relationship modeling techniques.
- Collaborated with stakeholders on gathering requirements for dashboard reporting needs.
- Worked as part of project teams to coordinate database development and determine project scopes and limitations.
- Analyzed business requirements for data solutions to ensure compliance with enterprise architecture guidelines.
- Evaluated existing databases for potential optimization opportunities.
- Created conceptual, logical and physical data models for use in different business areas.
- Developed and maintained data architecture standards, models, diagrams and documentation.
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
Business Data Architect/Program Manager
GovCIO
Washington, DC
11.2021 - 11.2022
- Program management responsibilities with oversight of financial reporting and high-level guidance as needed to two developers
- Tasked to evaluate the architecture data and database design, provide data leveraging suggestions, and deliver industry, customer, and improvement perspectives
- Worked primarily with the Integration and Reference (IR) and the Operations and Quality Assurance (OQA) team
- This project involved multiple hospital/VISN locations
- Designed and delivered the SIM Maturity Model to show the current state of analytic readiness for the three departments that make up Strategic Investment Management (SIM)
- Reviewed the Capability Architecture and delivered multiple mapping recommendations
- Developed more consistent and definitive updated definitions for the 185 Veteran Health Management (VHA) Capabilities
- Developed an ontological approach to identifying and standardize the recommendations for Capability Functions from the Enterprise Process Model Activities and provided visuals of proposed Capability Functions
- Performed Process Model End -2- End Activity and Event Mapping review and recommended automating the quality assurance process for identifying new and updated processes and suggested using standardized verbs and nouns
- Performed Data Quality reviews and identified seven hundred random errors in the 8500 Enterprise Process Model Activities
- Worked as part of project teams to coordinate database development and determine project scopes and limitations.
- Designed physical databases to support the application development process.
- Collaborated with stakeholders on gathering requirements for dashboard reporting needs.
Senior Business Analyst
GovCIO
Washington, DC
03.2021 - 11.2022
- Documented all aspects of a managed service which deployed as a service hosted within the FedRAMP-certified cloud environment
- The Case Management Solution included multiple secure data integration solutions with a Minimum Viable Product focused on five integrations: WEAMS, VA-ONCE, FAS, Automated Award Letters, and CMS/e-VA
- Managed user stories in JIRA, provided ad hoc documentation, performed testing with documentation, and delivered monthly deliverables
- Reviewed and provided professional documentation of all software testing
- Provided data flow diagrams for API’s used in the CMS application
- Performed testing, validation, and documentation for over one hundred Tuxedo and web services
- Created or reviewed technical design documentation to drive accuracy of reporting solutions.
- Created data flows to illustrate the flow of information between various stakeholders.
- Produced reports summarizing findings from data analysis activities to facilitate informed decisions making.
- Documented test cases for validating system functionality against user requirements.
- Delivered elements of systems design, including data migration rules, business rules, wireframes, or other detailed deliverables.
- Mapped and documented interfaces between legacy and new systems.
- Collaborated with IT teams on the development of applications based on business requirements.
- Reviewed system design specifications for completeness, accuracy, consistency, traceability and usability.
- Developed detailed project plans outlining tasks, deadlines and resources needed for successful implementation of projects.
Lead Data Analyst
GovCIO
Washington, DC
02.2020 - 03.2021
- Documented software release and change management actions in ServiceNow, managed user stories in JIRA, provided ad hoc reporting, and delivered monthly deliverables
- Provided guidance and training to developers on the migration to JIRA
- Provided workflow diagrams for all stages of Software maintenance, current state, and future state software release
- Generated standard or custom reports summarizing business, financial or economic data.
- Assessed programs to identify risks or problems to determine appropriate responses.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Lead Data Analyst/Data Scientist
GovCIO
Washington, DC
09.2019 - 02.2020
- Supported the Department of Veteran’s Affairs in the design and deployment of the DevSecOps transformation program to provide senior management with the insight to make rational, data driven decisions, and establish a clear IT strategy
- Delivered the DevSecOps Maturity Assessment Model and the Reference Model policy
- Participated in prototyping maturity process with multiple pilot projects and developed a unique and effective analytic modeling technique to automatically persist survey responses and grade out the projects to show their current state of DevSecOps readiness
- Delivered statistical assessments for fifteen product teams which included analysis of ninety online surveys
- Conducted detailed gap analyses between actual performance versus expected performance metrics.
- Prepared reports, briefings and instruction manuals for software solutions and data assets with concise language and clear document design.
- Analyzed customer feedback surveys and identified potential areas of improvement within the organization's products and services.
- Gathered and organized data to analyze current industry trends.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked with cross-functional teams to achieve goals.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Used statistical software to analyze and process large data sets.
- Developed new functions and applications to conduct analyses.
- Designed models, algorithms and visualizations to distill insights from huge volumes of data.
- Tested, validated and reformulated models to foster accurate prediction of outcomes.
- Cleaned and manipulated raw data.
- Created graphs and charts detailing data analysis results.
- Analyzed data from various sources to generate insights into customer behavior and segmentation.
Senior Systems Analyst
Medix
Chicago, IL
10.2018 - 07.2019
- Providing clients with custom based diagnostic analytic solutions through project management, configuration testing, and production support
- Provided database directory builds, mapping of order codes, result codes, analysis, and research
- Evaluated, cleaned, and reconciled disparate data from multiple sources
- Reduced processing time by 25% by developing a leaner evaluation process for reconciling disparate data
- Streamlined acquisition of reporting requirements and specifications to disseminate across multiple business lines and IT support teams.
- Identified opportunities for process optimization through the use of technology.
- Conducted research and analysis of business processes to develop solutions that improve efficiency and reduce costs.
Performance Improvement Database Manager
MedStar Health
Columbia, MD
11.2012 - 07.2018
- Promoted and supported performance improvement initiatives utilizing data and analytics to facilitate design sessions to document current and future states, analyze workflows, identify opportunities, document business requirements, build data models, identify key performance indicators, design dashboards, evaluate operational benchmarks, and manage productivity with clinical and operational stakeholders across the ten-hospital system
- Served as the liaison to the Decision Support team to develop and update any data needs and remediate any identified issues involved in improving and integrating all processes and data sources including EMR, EHR, HIS, LIS, and other small software applications
- Monitored data integrity from all electronic healthcare sources from ten hospitals through audits of data queries, data feeds, and data tables to verify the accuracy when reporting risk adjustments, benchmarking, productivity, ad hoc reports, and SSRS report manager reports
- Designed and implemented a new streamlined process for submitting quarterly nursing data for external benchmarking in Vizient’s web-based Action OI application for eight hospitals which increased the quality of the data, decreased the time to submit from three weeks down to three days, and decreased the number of employees working on this task from three down to one
- Developed routine and ad hoc reports including normalizations and risk adjustments
- Automated the nursing Tableau dashboard reducing the publishing time from one week to one day
- Maintained and updated data dictionaries, operational support guides, procedures, troubleshooting guides, and documentation to ensure sustainment of dashboards and analytic tools
- Co-lead implementation of Kaufman Hall Axiom Productivity suite and participated in technical design sessions working with technical, clinical, and operational resources for system configuration and workflow processes
- Multi hospital projects included: Kaufman Hall Daily and Weekly Productivity Implementation, Action OI Quarterly Healthcare Benchmarking
- Managed SQL database and developed reports for cross-functional teams.
- Created and managed databases for various applications, ensuring performance optimization and scalability.
- Maintained detailed documentation regarding all aspects of the organization's databases including design specifications, usage policies, user roles and privileges.
- Identified opportunities for automation of manual processes within the organization's databases.
- Led data quality audits and created data cleansing scripts to improve accuracy.
- Documented work processes, project initiation, production, and updates to assist creation of change management policies.
- Detected and resolved data quality issues and discrepancies for integrity and quality control.
- Partnered with cross-functional teams on data organization, storage, access and mapping.
- Built and managed queries, exports, analysis reports and mailing lists.
- Automated operating processes to decrease reporting time.
- Assisted users with training needs related to use of specific database software packages.
- Analyzed workflows and established priorities for daily operations.
- Managed ad hoc requests for business reports, supporting strategic decision-making.
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
- Worked effectively in team environments to make the workplace more productive.
- Worked with cross-functional teams to achieve goals.
- Assisted with customer requests and answered questions to improve satisfaction.
Education
MS - Data Analytics
University of Maryland
College Park, MDBS - Management
University of Maryland
College Park, MDSkills
- SQL
- T-SQL
- SSRS
- Tableau
- R
- SAS
- Visual Studio
- Advanced Analytics
- Data Visualization
- Statistical Analysis
- Data Quality and Integrity
- Data Profiling and Modeling
- Data Feeds and Web Services
- Data Mining and Wrangling
- Agile
- Scrum
- Change Management
- Workflow Analysis
- Business Requirements
- Performance Improvement
- JIRA
- ServiceNow
- Microsoft Office Suite
- EMR
- LIS
- Policy Development
- Professional Development
- Data analysis
- Project management
- Risk management
- Process improvement
- Team collaboration
- Quality assurance
- Trend identification
- Requirement gathering
- Performance metrics
- Virtual presentation
- Technical documentation
- Requirements analysis
- Software testing
- Process mapping
- Requirements gathering
- Change management
- Trend analysis
- Interpersonal skills
- Adaptability and flexibility
- Effective communication
- Professionalism
- Analyze data
- Analytical thinking
- Analytical skills
- Train staff
- Data collection
- Problem-solving
- Attention to detail
- Workflow optimization
- Lean six sigma
- SDLC
- Data Migration
- Report Development
Certification
- IBM Data Analytics Certification, IBM Coursera Course
- Lean Six Sigma Black Belt, Villanova University, PA
- Business Project Management Certificate, University of Maryland, MD
- Certified Medical Technologist, BS MT, MLS ASCP BOR, ASCP
Languages
Icelandic
Native/ Bilingual
References
References available upon request.
Timeline
Senior Program Analyst II
PGTSolutions
12.2023 - 11.2024
Data Architect
GovCIO
09.2022 - 11.2022
Business Data Architect/Program Manager
GovCIO
11.2021 - 11.2022
Senior Business Analyst
GovCIO
03.2021 - 11.2022
Lead Data Analyst
GovCIO
02.2020 - 03.2021
Senior Systems Analyst
GovCIO
09.2019 - 12.2023
Lead Data Analyst/Data Scientist
GovCIO
09.2019 - 02.2020
Senior Systems Analyst
Medix
10.2018 - 07.2019
Performance Improvement Database Manager
MedStar Health
11.2012 - 07.2018
MS - Data Analytics
University of Maryland
BS - Management
University of Maryland
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