ELSA KARINA RODRIGUEZ
Harlingen
Summary
Reliable and friendly foodservice worker with years of experience in fast-paced restaurant environments. Skilled at taking orders, memorizing menu items, and delivering excellent customer service. Highly organized and efficient multitasker with a knack for anticipating customer needs. Hardworking, highly motivated professional eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value. Highly organized Assistant Manager skilled in leading teams, managing daily operations and boosting customer satisfaction. Achieved success in increasing sales and profits, resolving customer complaints, and overseeing staff. Committed to providing exceptional customer service and operational compliance. Dependable worker with knowledge of customer service, data entry, and records management. Highly organized and self-motivated, with excellent communication and interpersonal skills. Demonstrated ability to prioritize tasks and meet deadlines.
Overview
13
13
years of professional experience
Work History
Child Caretaker
Self-employed
- Performed daily housekeeping duties including cleaning up after meals, tidying play areas, washing dishes.
- Educated children about proper hygiene habits such as handwashing and teeth brushing.
- Assisted in potty-training toddlers when necessary.
- Provided assistance with homework assignments and reading practice when needed.
- Assisted in preparing food and serving meals and refreshments to children.
- Encouraged children to be independent and think creatively.
- Promoted children’s emotional development by encouraging respect of others.
- Cared for children of varying ages in a home setting.
- Administered medication and minor first aid to sick and injured children.
- Accompanied children to and from school, on outings and to medical appointments.
Animal Caretaker
Self-employed
- Watered and fed animals according to prescribed diets and portions.
- Maintained cleanliness and order in the animal enclosures to ensure their health and safety.
- Administered medications and treatments to animals based on veterinarian instructions and maintained accurate records of all treatments.
- Performed basic medical treatments such as administering medications, wound care, and vaccinations.
- Fed and watered animals according to schedules and feeding instructions.
- Mixed food, liquid formulas, medications, and food supplements accorded to instructions, prescriptions, and knowledge of animal species.
Customer Service Representative
ACT Call Center
06.2024 - 08.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
Assistant Manager
Adolios
03.2016 - 05.2020
- Trained new employees in product knowledge, customer service protocols, cash handling procedures, and safety regulations.
- Helped oversee the daily operations of the store, managing staff and inventory.
- Resolved customer complaints and handled refunds and returns to promote satisfaction.
- Assisted with new employee training and conducted performance reviews to track overall progress.
- Communicated with clients to address questions, concerns, and needs and provide quality customer service.
- Oversaw daily financial transactions and managed cash flow to support profitability.
- Interviewed potential job candidates and made hiring recommendations to general manager.
- Maintained accurate records of sales transactions using point-of-sale systems.
- Maintained frequent interaction with senior management to measure goal achievement and determine areas of improvement.
- Administered bookkeeping functions to generate invoices and handle accounts payable and receivable.
Waitress Supervisor
Wings Pizza N Things
04.2014 - 12.2015
- Trained new employees in the use of point-of-sale systems as well as menu items and their descriptions.
- Provided excellent customer service and supervision to wait staff, ensuring customers received prompt and courteous service.
- Displayed a professional attitude at all times when dealing with customers or fellow employees.
- Monitored cash registers to ensure accuracy of all transactions while adhering to company policies regarding cash handling procedures.
- Inspected restaurant areas regularly for safety hazards or unsanitary conditions.
- Answered phones to take reservations or to-go orders.
- Managed closing duties by restocking items and reconciling cash drawers.
- Rolled silverware and set up dining areas to prepare for next shift or large parties.
- Wrote patrons’ food orders on order slips or memorized orders to transmit requests to kitchen staff.
- Set dining tables according to type of event and service standards.
- Compiled and balanced cash receipts at end of day and shift.
Waitress
Piqin
08.2012 - 04.2014
- Worked with coworkers to complete tasks.
- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible.
- Responded quickly to meet customer needs and resolve problems.
- Committed to delivering excellent customer service while working in a fast-paced environment.
- Focused on learning new skills and staying updated with industry changes.
Education
High School Diploma -
South Texas Academy of Medical Technology
San Benito, TX05.2008
Nursing - undefined
UAMM-UAT
Matamoros, TampNursing - undefined
UTB
Brownsville, TX05.2009
Skills
- Record Keeping
- Data Entry Accuracy
- Staff Supervision
- Cost Control
- Staff Training and Development
- Money Handling
- Recruitment and hiring
- Attention to detail
LANGUAGES
English - Fluent
Spanish - Fluent
Timeline
Customer Service Representative
ACT Call Center
06.2024 - 08.2025
Assistant Manager
Adolios
03.2016 - 05.2020
Waitress Supervisor
Wings Pizza N Things
04.2014 - 12.2015
Waitress
Piqin
08.2012 - 04.2014
Child Caretaker
Self-employed
Animal Caretaker
Self-employed
Nursing - undefined
UAMM-UAT
Nursing - undefined
UTB
High School Diploma -
South Texas Academy of Medical Technology
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