Elsa lisi Blake
Vancouver,WA
Summary
Adept at enhancing customer experiences and streamlining operations, I excelled in roles at Full Time and Part Time Jobs, boosting sales through exceptional service and efficient merchandise handling. My expertise in problem-solving and teamwork, coupled with a knack for merchandise restocking and packaging, significantly contributed to operational efficiency and customer satisfaction.
Overview
6
6
years of professional experience
Work History
Cashier Assistant
Full Time
01.2021 - 08.2022
- Met customer needs through polite, friendly and attentive service.
- Maintained a clean and safe workspace, ensuring proper sanitation protocols were followed.
- Handled cash drawer responsibly, accurately counting change and ensuring daily balances were correct.
- Helped customers complete purchases, locate items, and join reward programs.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Operated cash register to record transactions accurately and efficiently.
- Maintained clean and organized checkout area, contributing to positive shopping environment.
- Resolved customer complaints with patience and professionalism, maintaining store reputation.
- Increased store loyalty by engaging customers with friendly and helpful service.
- Updated product displays to attract customer attention and encourage purchases.
- Contributed to increased sales by offering relevant product suggestions during checkout interactions.
- Streamlined payment processes by proficiently utilizing point-of-sale systems, cash registers, scanners, calculators, and other equipment as required.
- Trained new cashier team members in customer service and money handling processes.
- Trained new cashier assistants in company policies, procedures, and best practices for optimal performance.
- Replenished shelves regularly to meet customer demand and maximise sales.
- Participated in team meetings to discuss ways of improving store efficiency, customer service quality, and overall performance metrics.
- Retrieved items for customers and verified prices.
- Assisted with restocking shelves and inventory management to keep the store well-stocked and appealing to customers.
- Removed trash, swept, and mopped floors for professional appearance.
- Reduced wait times for customers by quickly processing transactions and maintaining an organized work area.
- Counted cash drawers before and after shifts to verify accuracy and report discrepancies.
- Cleaned and sanitized cashier workstation and scanning area.
- Cleaned, swept, mopped, and disinfected shop area to maintain customer safety and health.
Shipping and Receiving Clerk
Part Time Jobs
05.2020 - 11.2021
- Received incoming shipments, compared contents against associated records and transmitted to proper department.
- Packaged goods in safe containers to prepare for shipping, adhering to packaging protocols.
- Used pallet jacks and dollies to load and unloaded goods from trucks and containers.
- Reduced shipping errors through meticulous inspection of outgoing packages and double-checking labels.
- Streamlined shipping process, reducing package handling time with meticulous planning and coordination.
- Verified orders by comparing names and quantity of items packaged with shipping documents.
- Conducted research to address shipping errors and packaging mistakes.
- Handled day-to-day shipping and receiving overseeing more than Number packages per day.
- Compared shipping orders and invoices against contents received to verify accuracy.
- Received shipments, verifying contents against purchase orders to ensure accuracy and completeness.
Package Handler
Part Time
01.2017 - 10.2019
- Followed safety regulations to maintain safe work environment.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
- Assembled, sealed, and loaded packages into correct trucks.
- Proved successful working within tight deadlines and a fast-paced environment.
- Used hand-held scanners and physical logs to accurately track item movements.
- Verified correct labels and accurate shipping information on packages to avoid shipping to wrong addresses.
- Exceeded performance expectations during peak seasons, managing high volumes of shipments without compromising on quality or timeliness.
- Removed jams and unblocked conveyor system to maintain flow of goods.
- Followed verbal and written instructions to properly move and ship products.
- Streamlined workflow by coordinating with team members on efficient loading and unloading procedures.
- Maximized space utilization within trucks through effective stacking and arranging of packages, minimizing shipment delays.
- Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
- Improved package tracking accuracy, diligently updating database with scan information and handling exceptions.
- Streamlined package sorting process, enhancing operational efficiency by organizing parcels by size and destination.
- Shipped material and performed boxing, packing, labeling, and preparation of related documents.
Education
Leone High School
American Samoa Pago Pago 06.2008
Skills
- Customer service
- Problem-solving
- Teamwork and collaboration
- Patience and empathy
- Merchandise restocking
- Front desk operations
- Accounts receivable
- Line management
- Reporting and metrics
- Merchandise packaging
- Loading and unloading
Timeline
Cashier Assistant
Full Time
01.2021 - 08.2022
Shipping and Receiving Clerk
Part Time Jobs
05.2020 - 11.2021
Package Handler
Part Time
01.2017 - 10.2019
Leone High School
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