Summary
Overview
Work History
Education
Skills
Languages
Affiliations
Timeline
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Elsa Sofia Novoa Tovar

Los Angeles,CA

Summary

Compassionate professional dedicated to helping families celebrate lives of loved ones and find closure through high-quality and individualized funeral services. Areas of specialty include bereavement counseling and arranging funeral details.

Overview

19
19
years of professional experience

Work History

Pre-Planning Advisor

Legacy Memorial
Norwalk, CA
02.2024 - Current
  • Provided guidance on the selection of caskets, urns, burial vaults, memorial markers, and other products.
  • Assessed customer needs and provided advice on funeral arrangements, cemetery services, cremations, and other related topics.
  • Maintained current knowledge of pricing structures related to funeral products and services.
  • Participated in community activities for funeral home promotions and other purposes.
  • Conducted pre-need consultations to educate clients on available funeral plans.

Pre-planning Advisor

Rose Hills Memorial Park
Whittier, CA
11.2016 - 01.2024
  • Communicated regularly with family members throughout the planning process to provide updates and answer questions.
  • Assessed customer needs and provided advice on funeral arrangements, cemetery services, cremations, and other related topics.
  • Created detailed reports outlining customers' final wishes regarding their funerals.
  • Provided guidance on the selection of caskets, urns, burial vaults, memorial markers, and other products.
  • Consulted with families of deceased to make funeral arrangements.
  • Addressed all client questions and requests for information relating to funeral services and pricing.
  • Participated in community activities for funeral home promotions and other purposes.

Home Care

I.H.S.S.
Varias Ciudades, California
02.2006 - 09.2016
  • Performed light housekeeping tasks including vacuuming, dusting, laundry, and meal preparation.
  • Assisted clients with mobility issues by using appropriate transfer techniques.
  • Assisted elderly clients with daily activities such as bathing, dressing, and grooming.
  • Managed client's schedule of doctor's appointments, therapies.
  • Monitored vital signs such as blood pressure and temperature.
  • Kept up-to-date knowledge on current trends in home health care practices.
  • Maintained accurate records of patient care services provided.
  • Provided companionship through conversation and recreational activities.
  • Provided transportation to medical appointments and errands.
  • Encouraged social interaction among clients to maintain positive mental health.
  • Promoted a safe environment by providing supervision and monitoring of patients' physical condition and behavior.
  • Responded promptly to emergency situations involving clients.
  • Administered medications in accordance with physician instructions.
  • Collaborated closely with families to provide support and guidance.
  • Developed individualized care plans for each client based on their physical and mental needs.
  • Dressed, groomed and fed patients with limited physical abilities to support basic needs.
  • Supervised medication administration, personal hygiene and other activities of daily living.
  • Followed care plan and directions to administer medications.
  • Helped clients stay happy and healthy by providing mental and emotional support.
  • Checked patients' pulse, temperature and respiration.
  • Respected the privacy rights of all elderly clients while providing quality home care services.
  • Provided home care and worked at care facilities.
  • Coordinated discharge planning, including patient education on home care and follow-up appointments.
  • Educated family members about home care options available for respiratory illness management.

Secretaria Auxiliar Medio Tiempo

Centro Hispano de Estudios Teológicos CHET
Compton, California
07.2006 - 08.2013
  • Provided assistance with onboarding new employees by preparing orientation materials.
  • Organized and maintained filing systems for important documents.
  • Performed data entry into computer systems; ensured accuracy of all entered information.
  • Processed invoices for payment; tracked payments received from vendors and clients.
  • Answered incoming phone calls, responded to inquiries and transferred calls as needed.
  • Provided administrative support to the Office Manager and other staff members.
  • Prepared documents such as memos, letters, reports, spreadsheets and presentations using Microsoft Office applications.

Sales Associate

Dolex Dollar Express Inc
Pico Rivera, CA
02.2008 - 11.2011
  • Processed transactions using a point-of-sale system.
  • Demonstrated product features and benefits for customers' needs.
  • Maintained cleanliness of store environment including floors, windows, displays.
  • Greeted customers and provided exceptional customer service.
  • Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
  • Upsold additional items based on customer interests and needs.
  • Provided accurate information about products, prices and services.
  • Handled customer complaints in a professional manner.
  • Engaged customers in friendly, professional dialogue to determine needs.
  • Answered incoming telephone calls to provide store, products and services information.
  • Collected payments and provided accurate change.
  • Opened and closed cash registers by counting money, separating charge slips and balancing drawers.

Education

Bachelor in Christian Ministry

Centro Hispano De Estudios Teológicos CHET
Compton
12-2009

High School Diploma -

Colegio Rosario De Santo Domingo
Bogota, Colombia
11-1975

Some College (No Degree) - Zootecnia

Universidad Nacional De Colombia
Bogota Colombia

Some College (No Degree) - Psicopedagogia

Universidad Externado De Colombia
Bogota, Colombia

Some College (No Degree) - Sistemas

Unitec
Bogota Colombia

Estudios Biblicos - Religioso

Instituto Bíblico Vida
Bogota, Colombia

Skills

  • Buena comunicación verbal
  • Facilidad para asumir criticas constructivas
  • Tener facilidad para trabajar en equipo
  • Tener capacidad de liderazgo
  • Pensamiento lógico
  • Contar con buenas capacidades organizativas
  • Ser empatica
  • Paciente
  • Resolucion de problemas
  • Toma de decisiones
  • Ganas de aprender
  • Manejo de conflictos
  • Capacidad de escuchar
  • Manejo del tiempo
  • Destrezas tecnologicas

Languages

Spanish
Professional
English
Elementary

Affiliations

  • Trabajo como Facilitadora para la empresa Proyect Return en Grupos de Apoyo, para las personas de la tercera edad, los días lunes en la manana, llevándoles juegos como lotería, bingo, Uno y otros. Tambien realizamos celebraciones de cumpleanos o fiestas patrias dándoles momentos de esparcimiento y alegria.

Timeline

Pre-Planning Advisor

Legacy Memorial
02.2024 - Current

Pre-planning Advisor

Rose Hills Memorial Park
11.2016 - 01.2024

Sales Associate

Dolex Dollar Express Inc
02.2008 - 11.2011

Secretaria Auxiliar Medio Tiempo

Centro Hispano de Estudios Teológicos CHET
07.2006 - 08.2013

Home Care

I.H.S.S.
02.2006 - 09.2016

Bachelor in Christian Ministry

Centro Hispano De Estudios Teológicos CHET

High School Diploma -

Colegio Rosario De Santo Domingo

Some College (No Degree) - Zootecnia

Universidad Nacional De Colombia

Some College (No Degree) - Psicopedagogia

Universidad Externado De Colombia

Some College (No Degree) - Sistemas

Unitec

Estudios Biblicos - Religioso

Instituto Bíblico Vida

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Elsa Sofia Novoa Tovar