Elsen Zamora
Hinunangan,Southern Leyte
Summary
Accomplished Flight Attendant offering over 21 years in the domestic and international commercial airline industry. Highly skilled in responding to emergency situations and remaining cool under pressure. Dedicated to exceptional customer service.
Energetic and multilingual Flight Attendant with dynamic customer service skills. Poised, personable, and dedicated to a team-driven environment. Known for excellent customer relations and welcoming attitude.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Cabin Crew Director
Oman Air
11.2005 - 11.2020
- Resolved passenger conflicts and medical emergencies during flights.
- Attended workshops and training in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
- Ensured the safety and comfort of customers onboard aircraft.
- Performed pre-flight safety checks to verify oxygen masks, life jackets and other emergency equipment in good working order.
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
- Served beverages and food items from refreshment carts and provided information about in-flight offerings to passengers.
- Demonstrated proper use of safety equipment and seatbelts to inform and educate passengers prior to takeoff.
- Assisted passengers with disabilities by providing wheelchairs and supporting throughout airport to provide excellent customer service.
- Verified aircraft and passenger compliance with policies, regulations, and safety guidance.
Cabin Crew
Air Philippines
07.1999 - 08.2005
- Followed company regulations and rules to promote a safe environment for travelers and employees.
- Cleaned and serviced aircraft cabins, galleys, and lavatories.
- Checked personnel for proper uniforms and safety equipment.
- Enforced lost and found procedures for any items inadvertently left behind by travelers.
Education
Bachelor of Science - Hotel And Restaurant Management
University of San Jose Recoletos
Cebu, Philippines03.1996
Skills
- Safety Procedures
- Verbal and Written Communication
- FAA Guidelines
- Training Junior Team Members
Certification
- Boeing 787-800 & 900 License
- Boeing 737-700,800 & 900 License
- Boeing 737-MAX
- Airbus 330-200 & 300 License
Timeline
Cabin Crew Director
Oman Air
11.2005 - 11.2020
Cabin Crew
Air Philippines
07.1999 - 08.2005
Bachelor of Science - Hotel And Restaurant Management
University of San Jose Recoletos
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