Elshadai Gebrehana
Alexandria,VA
Summary
Experienced in achieving consistent results with a determined and disciplined approach to handling leasing needs. Driven and hardworking leader with a demonstrated record of success in team leadership and operations management. Familiar with all documentation, reporting and compliance requirements. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
3
3
years of professional experience
Work History
Leasing Manager
Akelius Real Estate Management
Arlington , VA
04.2022 - 01.2024
- Created leasing contracts, collected rent payments, and maintained tenant records.
- Resolved tenant complaints in a timely manner to maintain positive relationships.
- Marketed and advertised vacancies on media and advert channels to attract potential tenants.
- Received, checked and processed applications for new leases.
- Collaborated with property managers to keep units ready for new tenants and oversee smooth moves.
- Ran background checks on potential tenants to evaluate criminal records and credit statuses.
- Coordinated move-in and move-out procedures including inspections and cleaning services.
- Handled evictions when necessary; prepared documents for court proceedings if needed.
- Ensured compliance with all state and local laws regarding fair housing practices.
- Reviewed applications from prospective tenants; conducted background checks and credit history reviews.
- Monitored competitors' prices and amenities; updated pricing accordingly to remain competitive.
- Provided potential tenants tours of properties.
- Performed regular site visits to check on conditions of the premises.
- Maintained accurate financial records related to rental income and security deposits.
- Established policies for late fees, pet ownership, smoking regulations.
- Wrote and filed reports each day on current leasing activities.
- Assisted property owners in locating tenants to lease or rent available space.
Leasing Consultant
Bell Partners
Washington DC, DC
05.2021 - 04.2022
- Prepared lease agreements, collected security deposits and rent payments from tenants.
- Handled incoming calls regarding availability of units, pricing information and other inquiries.
- Processed move-outs by completing final walkthroughs, collecting keys, inspecting unit condition and preparing documentation for accounting purposes.
- Conducted background checks on applicants.
- Contacted and followed up with tenants on renewal notices.
- Prepared lease paperwork and obtained signatures and first payments from new residents.
- Promoted high level of customer service and assistance by greeting clients, responding to concerns, showing units and quickly resolving issues.
- Resolved tenant complaints promptly and professionally while maintaining positive relationships with residents.
- Marketed property to prospective tenants by giving tours and pointing out key features.
- Checked rental eligibility by following company's verification process.
- Conducted tours of available apartments, highlighting features and amenities.
- Conducted informative and personalized tours, resulting in new leases.
- Provided excellent customer service to all tenants throughout their tenancy period.
- Maintained accurate records of prospective renters, applications and leases.
- Inspected vacated units to determine necessary repairs or improvements prior to new occupancy.
- Tracked leads using CRM software and followed up with interested parties.
- Detailed application requirements and answered questions from prospective tenants.
- Updated resident data into property management software system daily.
- Assisted with the preparation of monthly reports including occupancy rates, delinquency percentages and market surveys.
- Received rent payments and tracked transactions in accounting software.
- Responded to tenant requests for maintenance services in a timely manner.
- Greeted potential tenants and provided information about the property.
Education
Bachelor of Science - Business Administration
Stratford University
Falls Church 08-2025
Skills
- Fair Housing Laws Knowledge
- Department Planning
- Resident Relations
- Operational Reporting
- Leading Meetings
- Event Planning
- Telephone Sales
- Background in Lease Management
- Maintaining Occupancy Levels
- Property Management
Languages
Amharic
First Language
English
Proficient (C2)
C2
Timeline
Leasing Manager
Akelius Real Estate Management
04.2022 - 01.2024
Leasing Consultant
Bell Partners
05.2021 - 04.2022
Bachelor of Science - Business Administration
Stratford University
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