Summary
Overview
Work History
Education
Skills
Certification
LANGUAGES
5. Emotional & Social Support
6. Teamwork & Professionalism
3. Infection Control & Safety
4. Communication & Reporting
Certification & Training
Timeline
Generic

Elshaday Abegaz

Los Angeles,CA

Summary

I’m a hardworking and dependable person with experience in customer service, event support, patient care, food service, office work, and volunteering. I’ve taken on a variety of roles that taught me how to work with different types of people, stay organized, and handle busy or fast-paced situations. I’m comfortable helping others, whether it’s assisting customers, supporting patients, or working behind the scenes to keep things running smoothly. I’m a quick learner, a team player, and always try to bring a positive attitude to whatever I’m doing.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Certified Nursing Assistant

Four Seasons Healthcare & Wellness Center
09.2024 - 05.2025
  • Providing personal care (bathing, grooming, feeding, toileting)
  • Supporting mobility and ambulation
  • Monitoring and reporting changes to nurses
  • Assisting with ADLs (Activities of Daily Living)
  • Promoting resident dignity and safety
  • Accurate documentation of care and behavior
  • Follow standard precautions and infection control protocols
  • Wear proper PPE (gloves, gown, mask) as needed
  • Sanitize equipment and resident areas regularly
  • Assist with isolation procedures if required
  • Maintain a clean and safe environment (remove hazards, spills, etc.)
  • Follow facility policies for preventing falls, choking, and infection
  • Report changes in condition promptly to charge nurses
  • Listen empathetically and communicate respectfully with residents
  • Participate in shift reports or handoffs
  • Communicate effectively with team members and other departments (e.g., dietary, housekeeping)

Event Staff / Event Usher

SoFi Stadium
08.2022 - 09.2023
  • Ushered and assisted 200+ guests per event, ensuring smooth entry and seating.
  • Used handheld scanners and tech tools to verify tickets and guide guests.
  • Maintained a professional demeanor while answering questions and enforcing venue rules.
  • Welcome guests as they arrive. Scan tickets or guide guests to their correct seat/section.
  • Answer questions (restroom locations, food stands, team info, etc.)
  • Maintain orderly foot traffic.
  • Prevent fans from entering restricted/VIP areas.
  • Help avoid overcrowding in high traffic zones.
  • De-escalate situations if guests are upset or confused.
  • Assist guests with disabilities or special needs.
  • Handle lost & found, complaints, or emergencies professionally.
  • Watch for fights, spills, broken seating, or suspicious behavior.
  • Report issues directly to security/supervisor.
  • Help guests exit in a safe, orderly manner.
  • Provide directions to parking, rideshare, or public transport.
  • Do light clean-up (pick up trash, fold chairs if needed).
  • Report damage or lost items.
  • Help prepare the area for the next event.
  • Return uniform, radio, credentials. Check out with supervisor.
  • Attend a short debrief (what went well, what didn’t).

Certified Nursing Assistant

Imperial Care Center
03.2024 - 08.2024
  • Assist with bathing (bed baths, showers, perineal care)
  • Help residents dress appropriately for comfort and safety
  • Assist with toileting, incontinence care, and hygiene
  • Perform grooming (shaving, oral care, hair care, nail care)
  • Provide skin care and repositioning to prevent bedsores
  • Support safe transfers (bed to wheelchair, etc.)
  • Assist with ambulation and range-of-motion exercises
  • Feed residents or assist with meals as needed
  • Record food and fluid intake accurately
  • Take and record vital signs: temperature, pulse, respiration, blood pressure
  • Measure height and weight
  • Observe and report skin conditions (rashes, bruising, pressure injuries)
  • Monitor and report changes in mental status, behavior, or physical condition
  • Recognize and report signs of pain, distress, or discomfort
  • Track input/output when ordered (urine, bowel movements, fluids, etc.)

Waitress / Server

Smoking Gun Staff
08.2025 - Current
  • Provided food and beverage service at private events including weddings, baby showers, birthday parties, and other celebrations.
  • Greeted guests, took orders, and delivered meals in a timely and friendly manner to ensure a smooth dining experience.
  • Set up and broke down tables, food stations, and drink areas according to event plans.
  • Worked closely with event planners, caterers, and team members to meet client expectations and maintain service quality.
  • Maintained a clean and organized serving area while following food safety and hygiene standards.
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
  • Served food and beverages promptly with focused attention to customer needs.
  • Bussed and reset tables to keep dining room and work areas clean.

Teen Advisor / TCAB Volunteer

Cedar Sinai Medical Center
06.2019 - 11.2019
  • Helped patients by providing basic items and checking in to make sure they were comfortable.
  • Answered and made phone calls for patients to help them stay in touch with family or staff.
  • Assisted nurses with light clerical tasks like organizing papers and restocking supplies.
  • Worked with the volunteer coordinator to help keep volunteers on track during their shifts.
  • Carry out activities for volunteers while ensuring adherence to protocol.

Store Associate / Cashier / Customer Service

CVS Pharmacy
08.2023 - 02.2024
  • Operated cash register, processed customer purchases, returns, and exchanges accurately and efficiently.
  • Assisted over 60 customers daily, providing friendly and helpful service to ensure a positive shopping experience.
  • Stocked shelves, rotated products, and ensured merchandise was properly faced and labeled.
  • Maintained cleanliness and organization of the sales floor, stockroom, and checkout area.
  • Monitored product inventory levels and reported low-stock items to management.
  • Ensured accurate pricing and promotional signage throughout the store.
  • Handled and resolved customer inquiries or concerns with professionalism and patience.
  • Supported pharmacy operations by directing customers and maintaining HIPAA compliance at the front end.
  • Assisted in unloading deliveries and organizing stock in the backroom for efficient access.
  • Participated in team meetings and contributed to a collaborative work environment.

Parking Attendant / Office Clerk

REEF Parking
10.2021 - 01.2022
  • Patrolled parking areas and surrounding buildings every 15 minutes to ensure safety, security, and compliance with parking regulations.
  • Assisted customers with lost tickets, payment issues, and entry/exit concerns, delivering clear and courteous support.
  • Provided accurate information on parking policies and rates to customers in person and over the phone.
  • Performed clerical duties such as completing shift reports, logging incidents, and maintaining accurate records of daily activity.
  • Monitored automated parking systems and equipment, reporting malfunctions or maintenance needs to management.
  • Ensured parking lots were clean, orderly, and free of hazards to promote a safe environment for customers.
  • Communicated effectively with team members and supervisors to coordinate coverage and report any unusual activity.

Environmental Volunteer / Intern

Greenshild Environment
06.2018 - 12.2018
  • Helped protect the environment and public health by conducting research, collecting data, and assisting in the development of improvement plans.
  • Communicated research findings and recommendations to businesses and the public in a clear and respectful manner.
  • Created reports and gave presentations to share data, observations, and possible solutions.
  • Participated in educational tours to learn about different environmental sites and how they’re managed.

Customer Service Representative

A.Y Nobel Inspection Surveillance Service
02.2017 - 09.2017
  • Inspected over 80 food products to ensure they met safety, quality, and compliance standards.
  • Processed and organized more than 100 customer accounts, helping improve efficiency by 30%.
  • Handled cash transactions, issued refunds, and assisted customers with questions in a professional and friendly manner.

Education

Bachelor of Arts - Sociology Major, Communications Minor

University of California, Irvine
Irvine, CA
06-2027

Associate of Arts - Sociology

Santa Monica College
Santa Monica, CA
06-2024

Skills

  • Customer Service & Communication
  • Business Communication
  • Team Leadership
  • Collaboration
  • Project Management / Coordination
  • Data Entry
  • Adobe Acrobat
  • Event Support & Crowd Management
  • Food & Beverage Service
  • Clerical & Administrative Support
  • Healthcare & Patient Care
  • Hospital Volunteering
  • Environmental Research & Advocacy
  • Food Safety & Quality Inspection
  • Complex Problem-solving
  • Supply restocking
  • Inventory management
  • Elderly care
  • Multitasking and organization
  • First aid and safety
  • Documentation
  • Incident reporting
  • PPE usage
  • Calm under pressure
  • CPR and first aid
  • Data collection
  • Client transportation
  • Schedule management
  • Networking skills
  • Disease prevention
  • Problem-solving
  • Teamwork and collaboration

Certification

  • President, Business Club
  • Member, Student Media & Foreign Language Club
  • Certified in Basic Life Support (CPR and AED)

LANGUAGES

Amharic

5. Emotional & Social Support

  • Offer companionship and emotional support
  • Encourage participation in activities
  • Promote independence whenever possible
  • Respect resident dignity, choices, and preferences
  • Assist with end-of-life comfort care under nurse supervision
  • Provide support during difficult situations with compassion

6. Teamwork & Professionalism

  • Work under the supervision of licensed nurses
  • Accept assignments and complete delegated tasks
  • Maintain professional boundaries with residents and families
  • Follow the chain of command for reporting issues
  • Be punctual and dependable for scheduled shifts
  • Stay updated on facility policies and continuing education

3. Infection Control & Safety

  • Follow standard precautions and infection control protocols
  • Wear proper PPE (gloves, gown, mask) as needed
  • Sanitize equipment and resident areas regularly
  • Assist with isolation procedures if required
  • Maintain a clean and safe environment (remove hazards, spills, etc.)
  • Follow facility policies for preventing falls, choking, and infection

4. Communication & Reporting

  • Report changes in condition promptly to licensed nurses
  • Document care and observations accurately and timely
  • Listen empathetically and communicate respectfully with residents
  • Respect resident privacy and confidentiality (HIPAA compliance)
  • Participate in shift reports or handoffs
  • Communicate effectively with team members and other departments (e.g., dietary, housekeeping)

Certification & Training

  • Basic Life Support (BLS) – Certified in CPR and AED
  • Customer Service & Communication Training
  • Workplace Safety & Compliance Awareness
Clubs & Extracurricular Activities
  • Business Club – Active member during high school; participated in leadership and teamwork activities
  • Student Media Club – Involved in school media projects and creative content
  • Foreign Language Club – Member; engaged in cultural learning and language-based activities

Timeline

Waitress / Server

Smoking Gun Staff
08.2025 - Current

Certified Nursing Assistant

Four Seasons Healthcare & Wellness Center
09.2024 - 05.2025

Certified Nursing Assistant

Imperial Care Center
03.2024 - 08.2024

Store Associate / Cashier / Customer Service

CVS Pharmacy
08.2023 - 02.2024

Event Staff / Event Usher

SoFi Stadium
08.2022 - 09.2023

Parking Attendant / Office Clerk

REEF Parking
10.2021 - 01.2022

Teen Advisor / TCAB Volunteer

Cedar Sinai Medical Center
06.2019 - 11.2019

Environmental Volunteer / Intern

Greenshild Environment
06.2018 - 12.2018

Customer Service Representative

A.Y Nobel Inspection Surveillance Service
02.2017 - 09.2017

Bachelor of Arts - Sociology Major, Communications Minor

University of California, Irvine

Associate of Arts - Sociology

Santa Monica College

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