Elshaidaye Asefa
Los Angeles,CA
Summary
I am a recent graduate from California State University Los Angeles with a Bachelor of Science in Biology. My long-term goal is to become a Physician Assistant, I am currently seeking a professional/ entry-level full-time/Part-time position, possibly in a clinical setting that offers professional challenges utilizing interpersonal skills, which will allow me to enhance and apply the skills I have gained during my academic as well as previous careers.
Overview
7
7
years of professional experience
Work History
Sales associate
Massage Envy South Pasadena
10.2022 - Current
- Appointment Scheduling
- Connect clients with retail products that improve, enhance, and extend the positive impact of the services they receive
- Driving member retention through outreach via phone and email to current members.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Accurately processed POS transactions, payment cards, and receipts to customers.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
Teacher Assistant
Creative learning
06.2022 - 09.2022
- Collaborate with teachers to develop lesson plans for students
- Assisted teachers with classroom management and document coordination to maintain a positive learning environment.
- Responded to student needs and questions promptly.
- Promoted a positive learning environment by effectively managing classroom behavior and addressing individual needs.
- Supported teacher in monitoring students during lunch periods, recess, and other non-instructional times to maintain safety and orderliness.
- Supported classroom activities, tutoring, and reviewing work.
- Adhered to classroom protocols to keep areas clean, neat, and organized.
- Maintained safety and security by overseeing students in recess environments.
- Supported student learning objectives through personalized and small group assistance.
- Contributed to increased student success by providing one-on-one support for struggling learners.
- Serve as a positive role model for elementary or middle school students.
- Fostered effective time management skills among students by keeping them on task during independent work sessions.
Program Coordinator for summer internship
University of California San Francisco
06.2021 - 09.2022
- Mentor High school interns under other mentor
- Email and make an appointment with interns to Check-in
- Planning/Leading weekly icebreakers/games
- Managing intern timesheets
- Sending out text/email reminders to interns/mentors
- Helped manage Google Classroom/ or any platforms used
- General program support.
- Facilitated regular meetings with team members and mentors to discuss progress updates, address challenges, and brainstorm solutions for ongoing success.
- Established strategic partnerships with external organizations, expanding program reach and impact.
- Created and delivered program training and education to keep participants knowledgeable about program and provide necessary skills to participate productively.
- Designed program implementation and maintenance plan.
Crew member
Planet Fitness
09.2021 - 06.2022
- Sign up members
- Give a tour
- Answer calls
- Maintain the Gym clean.
- Worked well with teammates and accepted coaching from management team.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
Shift Lead/ Supervisor
Smitten ice cream
03.2019 - 07.2021
- Manage the shop under supervision
- Open and close
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Conducted regular inventory checks, maintaining optimal stock levels to meet customer demand without excess waste or surplus.
- Held monthly financial review with department managers and supervisors.
Part time ASL interpreter
Super Auto Glass
06.2017 - 05.2021
- Make sure the employees and clients are having great communication
- Organize files, prepare documents, schedule appointments
- Answer phone calls.
- Assisted deaf clients in obtaining necessary resources and support services by providing accurate ASL interpretation during appointments and meetings.
SEP research program
University of California San Francisco
06.2020 - 08.2020
- Worked on stem cells to make neurons under mentor supervision
- Worked on abstract paper
- Participated in a multiple research conferences
Barista
Starbucks
11.2018 - 10.2019
Education
Bachelor of Science - Biology
California State University Los Angeles
Los Angeles, CA05.2024
High School Diploma -
Abraham Lincoln High School
San Francisco, CA06.2020
Skills
- Laboratory skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
- Listening Skills
- Multi-tasking strength
- Problem-Solving
- Excellent people skills
- Reliable and punctual
- Goal-Oriented
- Exceptional customer service
- Outgoing Personality
- Cash Handling
Languages
sign language
Full Professional
Amharic
Native or Bilingual
Timeline
Sales associate
Massage Envy South Pasadena
10.2022 - Current
Teacher Assistant
Creative learning
06.2022 - 09.2022
Crew member
Planet Fitness
09.2021 - 06.2022
Program Coordinator for summer internship
University of California San Francisco
06.2021 - 09.2022
SEP research program
University of California San Francisco
06.2020 - 08.2020
Shift Lead/ Supervisor
Smitten ice cream
03.2019 - 07.2021
Barista
Starbucks
11.2018 - 10.2019
Part time ASL interpreter
Super Auto Glass
06.2017 - 05.2021
Bachelor of Science - Biology
California State University Los Angeles
High School Diploma -
Abraham Lincoln High School
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