Elshaidaye Asefa
Los Angeles,CA
Summary
I am a recent graduate from California State University Los Angeles with a Bachelor of Science in Biology. My long-term goal is to become a Physician Assistant, I am currently seeking a professional/ entry-level full-time/Part-time position, possibly in a clinical setting that offers professional challenges utilizing interpersonal skills, which will allow me to enhance and apply the skills I have gained during my academic as well as previous careers.
Overview
7
7
years of professional experience
Work History
Sales associate
Massage Envy South Pasadena
Pasadena, CA
10.2022 - Current
- Appointment Scheduling
- Connect clients with retail products that improve, enhance, and extend the positive impact of the services they receive
- Driving member retention through outreach via phone and email to current members.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Accurately processed POS transactions, payment cards, and receipts to customers.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
Teacher Assistant
Creative learning
Los Angeles, CA
06.2022 - 09.2022
- Collaborate with teachers to develop lesson plans for students
- Assisted teachers with classroom management and document coordination to maintain a positive learning environment.
- Responded to student needs and questions promptly.
- Promoted a positive learning environment by effectively managing classroom behavior and addressing individual needs.
- Supported teacher in monitoring students during lunch periods, recess, and other non-instructional times to maintain safety and orderliness.
- Supported classroom activities, tutoring, and reviewing work.
- Adhered to classroom protocols to keep areas clean, neat, and organized.
- Maintained safety and security by overseeing students in recess environments.
- Supported student learning objectives through personalized and small group assistance.
- Contributed to increased student success by providing one-on-one support for struggling learners.
- Serve as a positive role model for elementary or middle school students.
- Fostered effective time management skills among students by keeping them on task during independent work sessions.
Program Coordinator for summer internship
University of California San Francisco
San Francisco, CA
06.2021 - 09.2022
- Mentor High school interns under other mentor
- Email and make an appointment with interns to Check-in
- Planning/Leading weekly icebreakers/games
- Managing intern timesheets
- Sending out text/email reminders to interns/mentors
- Helped manage Google Classroom/ or any platforms used
- General program support.
- Facilitated regular meetings with team members and mentors to discuss progress updates, address challenges, and brainstorm solutions for ongoing success.
- Established strategic partnerships with external organizations, expanding program reach and impact.
- Created and delivered program training and education to keep participants knowledgeable about program and provide necessary skills to participate productively.
- Designed program implementation and maintenance plan.
Crew member
Planet Fitness
Alhambra, CA
09.2021 - 06.2022
- Sign up members
- Give a tour
- Answer calls
- Maintain the Gym clean.
- Worked well with teammates and accepted coaching from management team.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
Shift Lead/ Supervisor
Smitten ice cream
San Francisco, CA
03.2019 - 07.2021
- Manage the shop under supervision
- Open and close
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Conducted regular inventory checks, maintaining optimal stock levels to meet customer demand without excess waste or surplus.
- Held monthly financial review with department managers and supervisors.
Part time ASL interpreter
Super Auto Glass
South San Francisco, CA
06.2017 - 05.2021
- Make sure the employees and clients are having great communication
- Organize files, prepare documents, schedule appointments
- Answer phone calls.
- Assisted deaf clients in obtaining necessary resources and support services by providing accurate ASL interpretation during appointments and meetings.
SEP research program
University of California San Francisco
San Francisco, CA
06.2020 - 08.2020
- Worked on stem cells to make neurons under mentor supervision
- Worked on abstract paper
- Participated in a multiple research conferences
Barista
Starbucks
San Francisco, CA
11.2018 - 10.2019
Education
Bachelor of Science - Biology
California State University Los Angeles
Los Angeles, CA05.2024
High School Diploma -
Abraham Lincoln High School
San Francisco, CA06.2020
Skills
- Laboratory skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
- Listening Skills
- Multi-tasking strength
- Problem-Solving
- Excellent people skills
- Reliable and punctual
- Goal-Oriented
- Exceptional customer service
- Outgoing Personality
- Cash Handling
Languages
sign language
Full Professional
Amharic
Native or Bilingual
Timeline
Sales associate
Massage Envy South Pasadena
10.2022 - Current
Teacher Assistant
Creative learning
06.2022 - 09.2022
Crew member
Planet Fitness
09.2021 - 06.2022
Program Coordinator for summer internship
University of California San Francisco
06.2021 - 09.2022
SEP research program
University of California San Francisco
06.2020 - 08.2020
Shift Lead/ Supervisor
Smitten ice cream
03.2019 - 07.2021
Barista
Starbucks
11.2018 - 10.2019
Part time ASL interpreter
Super Auto Glass
06.2017 - 05.2021
Bachelor of Science - Biology
California State University Los Angeles
High School Diploma -
Abraham Lincoln High School