El-Shaun Simon
Freeport,NY
Summary
Dynamic Floor Leader and Retail Product Specialist with over three years of retail and management experience. Proficient in team leadership, customer service, and operational excellence with a focus on human resources management principles. Proven ability to manage store operations, lead teams, and ensure compliance with company policies while driving productivity and customer satisfaction. Strong skills in cash management, problem-solving, and decision-making. Motivated to apply HR expertise in enhancing workplace culture, employee engagement, and performance management.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Floor Leader
Skechers
Freeport, NY
03.2023 - Current
- Promoted from Retail Product Specialist to Floor Leader, entrusted with managerial responsibilities such as opening and closing the store, overseeing daily operations, and ensuring smooth cash management procedures, including till cash out the registers and safe
- Lead, mentor, and support a team of associates, providing guidance on projects, delegating tasks, and ensuring high levels of performance and engagement
- Make key managerial decisions to optimize store operations and resolve issues in a timely manner, contributing to improved employee productivity and customer satisfaction
- Foster a positive work environment by supporting associate development and addressing team concerns
- Consistently meet and exceed store sales goals by implementing effective merchandise strategies and store layout designs to attract customers and promote key items
- Deliver exceptional customer service, addressing escalated issues, and ensuring all customer needs are met, resulting in repeat business and increased customer loyalty.
- Handled returns and exchanges according to company policies.
- Coached and mentored new employees on company policies, procedures, and expectations.
- Organized store by returning merchandise to proper areas and restocked displays.
- Monitored store operations to ensure that all areas are properly stocked with merchandise.
- Analyzed sales data to identify trends and adjust strategies accordingly.
Retail Product Specialist
Skechers
Freeport, NY
03.2023 - Current
- Assisted customers with product inquiries, upselling store items, and promoting the Skechers credit card, consistently meeting sales quotas
- Organized sales floor and maintained fitting room cleanliness to enhance customer shopping experiences
- Processed transactions and handled cash and credit sales up to $2,000 per shift, adhering to company policies
- Provided feedback to management on improving in-store displays and sales strategies, contributing to store profitability.
Customer Service Representative
Home Depot
Freeport, NY
10.2020 - 08.2022
- Managed customer inquiries through phone, email, and web-based platforms, providing timely and effective solutions in accordance with company policies
- Collaborated with cross-functional teams to address customer concerns, analyze data trends, and improve overall service levels
- Assisted with operational reporting and administrative tasks, contributing to a more streamlined workflow and accurate data management
- Trained new employees on customer service best practices and internal systems, ensuring team readiness to meet customer demands.
Construction Laborer/Helper
Simon & Simon, PC
Freeport, NY
09.2017 - 09.2019
- Worked independently in a fast-paced environment, preparing construction sites, operating heavy machinery, and assisting in slab pouring and brickwork
- Maintained tools and equipment, ensuring efficient team performance
- Demonstrated ability to interpret technical documentation and complete assignments accurately and on time.
Education
Bachelor of Science in Human Resource Management - Human Resources Management
Western Governors University
4001 S 700 E #300, Millcreek, UT 8410709.2024
Associate of Arts - Arts
Nassau Community College
1 Education Dr, Garden City, NY 1153012.2020
Skills
- Talent Acquisition
- Employee Relations
- Conflict Resolution
- Team Leadership
- Staff Training & Development
- Decision-Making
- Problem Solving
- Cash Handling
- Customer Engagement
- Store Operations
- Complaint Resolution
- Store Opening & Closing
- Cash Register Balancing
- Task Delegation
- Inventory Management
- MS Office Suite
- Adaptability
- Critical Thinking
- Attention to Detail
- Communication
- Teamwork
- Loss prevention strategies
Certification
- Human Resource Management Certification (expected in September 2024)
- Customer Service Excellence Certification
Timeline
Floor Leader
Skechers
03.2023 - Current
Retail Product Specialist
Skechers
03.2023 - Current
Customer Service Representative
Home Depot
10.2020 - 08.2022
Construction Laborer/Helper
Simon & Simon, PC
09.2017 - 09.2019
Bachelor of Science in Human Resource Management - Human Resources Management
Western Governors University
Associate of Arts - Arts
Nassau Community College
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