Elsi Segura

Lead Pharmacy Technician

CVS Pharmacy

Hialeah, FL

09.2014 - Current

Managed inventories, rotated stock, removed expired or damaged drug products and resolved discrepancies in drug counts.
Received and verified daily incoming drug inventories, reported discrepancies and logged items into inventory system.
Maintained clean and organized pharmacy shelving and work areas.
Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer systems.
Established and updated patient profiles, medications and insurance details.
Worked with insurance companies to process claims, resolve problems and obtain payments.
Adhered to regulatory guidelines for workplace safety and customer confidentiality.
Transmitted claims to insurance companies for payment and reconciled EOBs.
Consulted with customers via telephone or in-person to assist with navigating pharmacy systems and completing requests.
Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
Efficiently processed cash register transactions for new and refilled prescription orders.
Participated in prescription pharmaceutical and over-the-counter product inventory audits.
Ensured that all medications were stored properly, following safety protocols.
Collaborated with other departments within the organization to ensure optimal patient care.
Managed day-to-day operations of the pharmacy department including staffing schedules.
Reviewed orders for completeness, accuracy, and compliance with applicable laws and regulations.
Monitored staff productivity levels and provided guidance when needed.