Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Elsido Vega

Elsido Vega

Hialeah,FL

Summary

Proactive Store Manager and Restaurant Waiter with extensive experience in managing daily operations, inventory control, and customer relations. Skilled in staff training, cash handling, and effective problem-solving, ensuring smooth operations and high customer satisfaction. Proficient Store Manager dedicated to hiring top-notch sales associates and maintaining smooth, efficient and highly successful store operations. Organized and effective at encouraging staff cooperation and productivity to meet and exceed objectives. Born leader and analytical problem-solver with proven team building and management success.

Overview

7
7
years of professional experience

Work History

Store Manager

Mr Smokey Smoke Shop
10.2021 - Current
  • Managed daily operations to ensure a clean and safe environment for customers and employees while ensuring smooth store functioning
  • Efficiently oversaw all aspects of inventory control, cash handling, and store operations.
  • Managed customer concerns with efficiency and professionalism, enhancing client relationships through timely resolution of issues.
  • Successfully managed store employees through proactive communication and positive feedback in a fast-paced environment.
  • Assisted with hiring, training and mentoring new staff members.
  • Increased customer satisfaction levels through extensive staff training on effective customer service techniques and in-depth product knowledge.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.

Restaurant Waiter

Greenstreet Cafe
03.2017 - 08.2021
  • Ensured optimal guest experience through the maintenance of clean and organized dining areas.
  • Developed strong and enduring connections with loyal clientele.
  • Maintained efficient pace of service and enhanced guest experience through fast table reset and clean-up post customer departure.
  • Answered customers' questions, recommended items, and recorded order information.
  • Demonstrated exceptional attention to detail in processing both cash and credit card transactions, guaranteeing precise documentation of all sales revenue during shifts.
  • Supported fellow waitstaff through teamwork during busy times, sharing responsibilities as needed.
  • Expertly navigated high-pressure scenarios with dissatisfied customers, preserving a professional attitude at all times.

Education

High School Diploma -

Hialeah Gardens High School
Hialeah, FL
06.2018

Skills

  • Customer Service
  • Problem-Solving
  • Customer Relations
  • Multitasking and Organization
  • Store operations
  • Training and mentoring
  • Friendly and Positive
  • Shift Scheduling
  • Goals and performance

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Store Manager

Mr Smokey Smoke Shop
10.2021 - Current

Restaurant Waiter

Greenstreet Cafe
03.2017 - 08.2021

High School Diploma -

Hialeah Gardens High School

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Elsido Vega