Summary
Overview
Work History
Education
Skills
Timeline
Generic

Elsie Baffo

Baltimore,MD

Summary

A results-driven financial leader with 8 years of experience in the banking industry, Strong ethics, and excellent communication skills (both oral and verbal) with the ability to quickly learn and adapt to new technology and skills. Organized, dependable, team player, leader, and able to work under pressure while multitasking and always creating an environment open to diversity and inclusion.

Overview

8
8
years of professional experience

Work History

BRANCH OPERATIONS LEAD

J.P. MORGAN CHASE
09.2021 - Current
  • Manage daily branch operations for optimal productivity and customer satisfaction.
  • Develop strong relationships with clients, resulting in increased loyalty and repeat business.
  • Supervise and ensure the compliance monitoring systems are operating in compliance with regulatory laws AML, BSA, US PATRIOT Act, OFAC, and internal policies
  • Conduct monthly audits to ensure compliance with internal policies and procedures
  • Support various administrative tasks and projects as the team or management needs
  • Conduct orientations and onboarding for new hires, update records, and provide ongoing coaching and development to guarantee accuracy and confidentiality in all transactions
  • Assist with leading and training team members to deliver high-quality service to our members
  • Attend weekly meetings with management to discuss updates, progress, and challenges.

ASSOCIATE BANKER

J.P. MORGAN CHASE
12.2020 - 09.2021
  • Opened new customer accounts, including checking, savings, and lines of credit
  • Assisted the Branch Manager with efficient branch operations, including reporting and auditing
  • Performed account maintenance, including changes of address, account ownership, and account type
  • Assisted supervisors with audits and daily running of the bank
  • Worked with internal partners in Credit / Debit card operations, Corporate Security, Client Contact, Card Fraud Claims, and Strategy
  • Analyzed current customer relationships and proactively contacted customers with recommendations to assist them with achieving financial success
  • Made clients’ lives easier by sharing and setting up self-service options to access their accounts.

BANK TELLER

J.P. MORGAN CHASE
12.2016 - 12.2020
  • Assisted supervisors with audits and daily running of the bank
  • Referred customers to Bankers for new account openings
  • Processed standard teller transactions for customers, including servicing client accounts and accepting payments
  • Managed safe deposit payments, cashed checks, balanced cash drawers, handled night deposits, corrected discrepancies, and balanced ATMs
  • Maintained confidentiality of bank records and client information.

Education

Certificate - Human Resources Management

ECornell
10.2024

Business Administration -

Medgar Evers College, The City University of New York
Brooklyn, NY
12.2019

Skills

  • Risk Management
  • Client Management
  • Detailed Orientated
  • Project Management
  • Employee Relations
  • Training Staff & Development
  • Record-keeping & Documentation
  • Microsoft Office
  • Google Suite
  • Analysis skills
  • Employee Development
  • Cash shipment oversight
  • Leadership
  • Staff Supervision
  • Compliance Reporting

Timeline

BRANCH OPERATIONS LEAD

J.P. MORGAN CHASE
09.2021 - Current

ASSOCIATE BANKER

J.P. MORGAN CHASE
12.2020 - 09.2021

BANK TELLER

J.P. MORGAN CHASE
12.2016 - 12.2020

Certificate - Human Resources Management

ECornell

Business Administration -

Medgar Evers College, The City University of New York

Similar Profiles

CREATE PROFILE
Elsie Baffo