Elsie Cazarez
San Bernardino,CA
Summary
Adaptable front desk receptionist with experience in various industries and a history of success in providing exceptional customer service. Experience in managing all facets of front office administration, including handling multi-line phone systems, managing schedules and maintaining reception and waiting for areas. Hands-on skills in using applications such as MS Office and QuickBooks to facilitate daily office operations.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Freelance Eyelash Technician
Elsie Cazarez
Fullerton, CA
06.2020 - 07.2026
- Scheduled appointments, answered phones, greeted clients, processed payments.
- Sanitized and organized the station and tools.
- Listened to the client's preferences for the look created by eyelash extensions and recommended the best products for the job.
- Developed strong and lasting relationships with clients through consistent delivery of requested services and exceptional results.
- Instructed clients on how to properly care for their new eyelashes.
Receptionist
Bravado Auto Sales
Downey, CA
05.2018 - 01.2020
- Scheduled and confirmed appointments and meetings.
- Was in charge of the staff's office space, weekly schedules, travel reports, phones, credit cards, and keys to the office.
- Give guests accurate and precise information.
- Make appointments and keep track of them on a calendar.
- Maintain contact with clients and business associates.
- Receive and sort mail, deliveries, and couriers on a daily basis.
- Greeted customers and visitors in person as well as over the phone.
- Quickly routed incoming mail and messages to the appropriate people.
Medical Receptionist
Medical Office Building
San Bernardino, CA
03.2012 - 08.2013
- Was in charge of patient scheduling, check-in, check-out, and billing payments.
- Kept track of provider schedules and scope of practice in order to organize and schedule appropriate care on an ongoing basis.
- Completed skilled administrative work to assist all office personnel and operational needs.
- Kept track of everything.
- Was in charge of representing
- Greeted each patient with a friendly smile and handed them the desk sheet for easy sign-in.
- Took patient messages and relayed them to the appropriate personnel.
- Scheduled, rescheduled, and dealt with patient cancellations.
- Managed
- Straightened up the waiting room to keep it tidy and orderly.
Sales Representative
Bebe
Ontario, CA
02.2010 - 10.2011
- Used a consultative sales approach to understand and meet customer needs.
- Provided each customer with exceptional service by listening to their concerns and answering their questions.
- Communicated with customers to learn about their needs and make recommendations for the best solutions.
- Responded to telephone and in-person requests for information.
- Credit cards, checks, gift cards, and coupons were all processed by me.
- Counted cash in the register drawer to keep the register balanced at the start and end of each shift.
- Add up all of the payments I've received throughout the day.
- Learned how to deal with checks and credit cards.
Education
Medical Billing/Insurance Coding - undefined
UEI College
San Bernardino, CA01.2011
High School - undefined
Zupanic High School
Rialto, CA01.2009
Skills
- Quick learner
- Scheduling understanding
- Grammar
- Multi-Task Management
- Credit and collections
- Bilingual in [Spanish]
- Self-motivated
- Product and service knowledge
- Customer relations
- Conflict and dispute resolution
- Extremely organized
- Critical thinking
- Client service
- Budgeting
- Excellent communication
- Typing proficiency
- Filing
- Advertising
- 10-Key
- Data entry
- Microsoft Word
- Interpersonal and written communication
Certification
Social Media Consultant
Timeline
Freelance Eyelash Technician
Elsie Cazarez
06.2020 - 07.2026
Receptionist
Bravado Auto Sales
05.2018 - 01.2020
Medical Receptionist
Medical Office Building
03.2012 - 08.2013
Sales Representative
Bebe
02.2010 - 10.2011
Medical Billing/Insurance Coding - undefined
UEI College
High School - undefined
Zupanic High School