Elsie Conde
Sunnyvale,CA
Summary
Dynamic care management professional with extensive experience at Sunrise Assisted Living, excelling in care planning and clinical documentation. Proven track record in enhancing resident satisfaction through effective service coordination and quality improvement initiatives. Strong leadership and empathetic communication skills foster collaborative team environments and optimize patient outcomes.
Overview
9
9
years of professional experience
Work History
Lead Caremanager and Medtech
Sunrise Assisted Living (Cupertino)
Sunnyvale, CA
07.2024 - Current
- Coordinated care plans to enhance resident well-being and satisfaction.
- Collaborated with interdisciplinary teams to assess and address resident needs.
- Evaluated service delivery for compliance with regulations and best practices.
- Mentored junior staff on effective care management techniques and protocols.
- Developed strategies to optimize resource allocation within care teams.
- Led quality improvement initiatives resulting in enhanced resident care outcomes.
- Developed strong rapport with patients and families through empathetic listening and compassionate communication techniques.
- Enhanced patient care quality by developing personalized care plans based on thorough assessments.
- Enhanced team performance with regular training sessions on care management best practices.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Consulted with supervisors to assess cases and plan strategies for enhancing care.
- Administered medications to residents while ensuring compliance with safety protocols and regulatory standards.
- Monitored residents' health conditions, promptly reporting changes to nursing staff for timely interventions.
- Trained new Medication Aides on operational procedures and best practices to maintain high standards of care.
- Enhanced patient health by accurately administering prescribed medications according to schedule.
- Counted and recorded medication inventory routinely to maintain medication security and control.
- Documented medication administration into electronic medical records (EMR) to avoid duplication of medication dosages.
- Reordered medication to maintain adequate supply.
Medication Technician
Kisco Senior Living
Los Altos, CA
07.2021 - 07.2024
- Administered medications accurately according to prescribed schedules and protocols.
- Monitored residents for medication side effects, ensuring timely reporting to nursing staff.
- Documented medication administration in electronic health records efficiently and consistently.
- Educated residents on medication purposes and potential side effects to enhance understanding.
- Trained new Medication Aides on compliance regulations and best practices in medication administration.
- Collaborated with interdisciplinary teams to optimize resident care plans and medication management.
- Documented medication administration into electronic medical records (EMR) to avoid duplication of medication dosages.
- Reordered medication to maintain adequate supply.
- Reviewed medication orders for accuracy and completeness before administering medication.
- Monitored patient responses to medication to report adverse reactions quickly.
- Monitored medication storage area to maintain medication security and control.
Lead Caremanager
Sunrise Senior Living
Sunnyvale, CA
01.2017 - 08.2021
- Administered medications accurately according to prescribed schedules and protocols.
- Monitored residents for medication side effects, ensuring timely reporting to nursing staff.
- Documented medication administration in electronic health records efficiently and consistently.
- Educated residents on medication purposes and potential side effects to enhance understanding.
- Trained new Medication Aides on compliance regulations and best practices in medication administration.
- Collaborated with interdisciplinary teams to optimize resident care plans and medication management.
- Documented medication administration into electronic medical records (EMR) to avoid duplication of medication dosages.
- Reordered medication to maintain adequate supply.
- Reviewed medication orders for accuracy and completeness before administering medication.
- Monitored patient responses to medication to report adverse reactions quickly.
- Monitored medication storage area to maintain medication security and control.
Education
Bachelor of Science - Information Technology
San Sebastian College
Philippines03.2005
Skills
- Care planning
- Case assessments
- Clinical documentation
- Service coordination
- Medication reviews
- Medical chart documentation
- Workflow coordination
- ADL support
- Care quality assessments
- HIPAA guidelines
- Staff supervision
- Patient safety
Timeline
Lead Caremanager and Medtech
Sunrise Assisted Living (Cupertino)
07.2024 - Current
Medication Technician
Kisco Senior Living
07.2021 - 07.2024
Lead Caremanager
Sunrise Senior Living
01.2017 - 08.2021
Bachelor of Science - Information Technology
San Sebastian College