Elsie Goodwin

Scope of Duties: Strategic Planning | Lead enterprise-wide process improvement initiatives | Facilities | Project Management | Vendor Management | Committee/Board of Directors Stakeholder Engagement | Financial Reporting | Compliance | HR Functions/Training | Information Technology Management | Risk Management | Event Planning | Marketing:

• C-suite leader overseeing operations for a nonprofit healthcare agency with ~230 staff and an annual budget of ~$16M. Serve as a trusted partner to the CEO and Board, leading cross-functional strategy, enterprise infrastructure, and organization-wide execution to drive operational excellence, cost efficiency, and mission impact.
• Serve as a strategic advisor to the Chief Executive Officer and Board of Directors to ensure alignment between operations, mission, and long-term goals.
• Represent HCAM in internal and external stakeholder meetings, funding presentations, and executive partnership forums.
• Serve as a primary strategic leader overseeing annual strategic planning cycles, facilitating quarterly executive leadership sessions, and partnering with consultants to plan and lead Board of Directors engagement.
• In collaboration with key executive leaders, oversee the development of operational dashboards and performance tracking systems to drive data-informed decision-making.
• Drive cross-functional process improvement initiatives, leveraging data, technology, and staff engagement to streamline workflows, enhance collaboration, and improve client outcomes.
• Oversee technology modernization and cybersecurity posture through IT governance, vendor partnerships, and digital infrastructure enhancements.
• Establish agency-wide policies, SOPs, and scalable frameworks in alignment with nonprofit and market industry best practices and regulatory standards.
• Lead compliance and quality assurance functions, including audits, contract reporting, and federal/state program adherence.
• Collaborate with the Vice President of Experience on key HR initiatives such as workforce planning, training, staffing strategy execution, and organizational risk mitigation.
• Champion employee engagement, executive coaching, and change management strategies that foster an inclusive, high-performance culture.
• Lead cost-conscious and risk-aware strategic efforts, including crisis response planning, business continuity, and organizational contingency strategies.
• Serve as a key senior executive driving complex, cross-functional project management efforts that improve operational performance and support agency-wide change management.

• Manage day-to-day operations for an agency with 200+ employees with an annual budget of ~$17M.
• Oversee the Information Technology function including supervision of the Systems Administration Manager and oversight of the outsourced IT service provider.
• Monitor internal processes and identify and employ the most efficient methods of running the organization.
• In collaboration with agency Human Resources serves as a co-lead of all agency safety and emergency preparedness education, training, and policies/guidance.
• Prioritize and manage multiple projects simultaneously and follow through on issues in a timely manner (including timely communications to senior management/staff).
• Agency lead for agency oversight of procurement activities, managing contractor relations/terms and accurate monthly reconciliation activities for the Vice President team and program support as required.
• In collaboration with senior management serves as the primary lead for planning and executing space planning activities and reallocation of space/resources in support of programmatic requirements.
• Serve as a primary lead for oversight and enforcement of agency and program policies/procedures as it relates to agency Operations and Information Technology.
• Support project management-related efforts and planning as it relates to agency strategic initiatives in collaboration with internal and external stakeholders.
• Provide executive-level oversight and management of onboarding / offboarding compliance activities to include providing system/infrastructure process efficiencies and maintain agency databases/directories.
• In collaboration with the agency CFO manages all agency vendor contract management activities.
• Primary lead for all agency shipping/receiving & procurement activities to include routine resources / special projects to include contractor relations in collaboration with the CFO.
• Function as a liaison as a member of the Vice President team to promptly respond to routine / complex inquiries - efficiently redirects internal/external stakeholder inquiries to the appropriate party.
• Scope of Duties: Strategic Oversight | Process Improvements | Facilities | Project Management | Vendor Management | Committee/Board of Directors Stakeholder | Financial Reporting | Compliance | HR Functions/Training | Information Technology Management | Risk Management | Event Planning | Safety

• Manage day-to-day operations for an agency with 200+ employees with an annual budget of ~$17M.
• Develop agency strategic plans with defined goals, objectives, and teams in collaboration with the Board of Directors.
• Lead employee engagement events with a focus to establish programs and activities to improve employee morale.
• Oversee infrastructure policies related to new hire/terminations personnel actions & compliance including providing system access, process efficiencies, and maintaining agency databases, directories, and record retention activities.
• Develop and manage employee onboarding/offboarding/transfer life cycle activities to include but are not limited to end-user account/systems management, asset management, orientation, training, and employee benefits, and advise hiring managers of related policies and procedures in collaboration with Human Resources.
• Successfully lead HCAM’s business telecommunications carrier migration from Verizon to RingCentral (VoIP) to include 150+ lines, two call centers, an IVR automated system, and several main program hunt groups and staff training. (2019)
• Successfully lead HCAM’s commercial real estate relocation of 200+ employees to a larger office space centralizing in-person consumer services and enhancing staff safety. (2018)
• Successfully lead HCAM’s Information Technology Manage Service Provider Migration for 200+ staff to a privately managed service provider (2017)
• Supervise internal IT staff including contractor IT staff to ensure seamless IT operations for the agency.
• Develop policies/procedures, help desk requests, equipment disbursement, inventory control, provide end-user training, audits, and policy reviews/compliance enforcement.
• Develop, train, and coach matrix programmatic administrative staff to monitor, measure, and improve agency operations and efficiencies.
• Lead senior executive liaison for developing and presenting internal communications to employees and external stakeholders.
• Lead agency safety and emergency preparedness education, training, and policies to include strategic planning in response to post-COVID-19 safety measures and return-to-work initiatives.
• Manage procurement activities, including contractor relations, contract development, and accurate monthly reconciliation reporting.
• Lead and development of staff training and enforcement of agency operations and information technology policies & procedures.
• Lead professional development opportunities through special project assignments and performance feedback through coaching and mentoring of management and administrative staff.
• Oversee agency HIPAA / HITECH compliance activities including providing system/infrastructure process efficiencies and maintaining agency databases/directories.
• Manage agency vendor contracts and R&D efforts in collaboration with the agency CFO and senior leadership.
• Manage agency wireless telecommunication accounts to include technical and vendor management for 176+ service lines qualified executive management and outreach staff.
• Scope of Duties: Strategic Oversight | Process Improvements | Facilities | Project Management | Vendor Management | Committee/Board of Directors Presentations | Financial Reporting | Compliance | HR Functions/Training | IT | Risk Management | Event Planning | Safety

• Provided high-level project and operational support to executive leadership within the Department of Defense (DoD) contract space. Managed executive communications, internal briefings, and external government relations across CONUS/OCONUS environments.

• Held a Secret clearance and managed critical classified information, facility access, and federal compliance protocols. Led internal safety and emergency response initiatives, oversaw day-to-day operations, and liaised with DoD clients to ensure contractual, physical, and personnel security standards. Recognized for exceptional leadership in federal contract environments and community outreach.