Elsie McCoy
Jackson,MS
Summary
Attentive [Job Title] passionate about offering expert support for emotional, physical and mental needs. Caring, vigilant and devoted to patients. Bringing top-notch multitasking, organizational and conflict management skills. Organized and dependable candidate successful at managing multiple priorities with positive attitude. Willingness to take on added responsibilities to meet team goals. Reliable Direct Care Worker enthuusirically pursuing opportunity to add immediate value to growing team. Inspired to help others and driven to apply unfailing work ethic to meet objectives. Industrious and committed with skills for multitasking and managing time well. Well-rounded Personal Care Aide with 9 years assisting clients with various daily living needs at home. Talented at offering attentive care to patients by managing health needs, helping with personal grooming, carrying out light housekeeping and money management. Expert communicator when supporting patients' needs, documenting information and interacting with supervisors.
Overview
20
20
years of professional experience
Work History
Direct Support Professional
Willowood Developmental Center
2018.09 - Current
- Administered medication as directed by physician.
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
- Assisted clients in achieving personal goals through tailored care plans and daily skill-building activities.
- Supported clients with personal care tasks, ensuring their dignity and privacy were maintained at all times.
- Monitored medication administration, maintaining accurate records to ensure client safety and compliance with prescribed treatment plans.
Community Manager
Willowood Developmental Center
2018.08 - Current
- Continuously assessed community goals and objectives, making data-driven decisions to align strategies with overall organizational priorities.
- Trained new staff members on effective use of digital tools for managing communications within the online community environment efficiently.
- Addressed and resolved tenant complaints and inquiries, maintaining high satisfaction.
- Conducted regular inspections to identify needed improvements and maintain highest standards.
- Produced reports about community activities to keep owners, directors and property managers informed.
- Streamlined operations by communicating efficiently with clients, keeping meticulous records, budget management, and internal collaboration.
- Organized regular community events, fostering a sense of belonging among members and promoting networking opportunities.
Direct Care Worker
MS State Hospital
2008.09 - 2018.08
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Provided emotional support to patients during difficult times, fostering a sense of trust and psychological wellbeing.
- Assisted patients with daily living activities such as bathing, dressing, grooming, and feeding for improved quality of life.
- Delivered exceptional service by prioritizing patient safety while maintaining confidentiality according to HIPAA guidelines.
- Facilitated recreational activities for patients that promoted socialization, physical activity, and cognitive stimulation.
- Maintained detailed records of patient progress, ensuring accurate information was readily available for healthcare providers and family members.
- Managed challenging behaviors effectively using appropriate de-escalation techniques and crisis intervention strategies when necessary.
- Demonstrated empathy and understanding while addressing the diverse cultural, social, emotional, or intellectual needs of each patient.
Dietary Manager
MELOTA
2016.08 - 2017.09
- Purchased food supplies for department according to budget limitations.
- Improved patient satisfaction by developing and implementing well-balanced, nutritious meal plans tailored to individual dietary needs.
- Conducted regular audits of food storage areas, ensuring adherence to cleanliness and food safety protocols.
- Consulted with dietitians to plan menus appropriate for patient needs.
- Ensured compliance with state and federal regulations through meticulous record-keeping and documentation of all dietary department activities.
- Developed strong relationships with vendors, resulting in better pricing and more reliable deliveries for necessary supplies.
- Interviewed, hired and trained dietary personnel to provide optimal service.
- Optimized kitchen workflow processes which led to reduced preparation times while maintaining high-quality meals.
Assembly Line Production Worker
Lc Industries
2004.10 - 2015.01
- Maintained a clean and organized workstation, ensuring optimal productivity and safety for all workers.
- Contributed to overall team success by meeting daily production targets consistently.
- Collaborated effectively with team members to maintain smooth workflow and efficient product assembly.
- Demonstrated adaptability by learning new procedures quickly when changes were implemented on the production line.
- Operated various tools and equipment proficiently for faster product assembly without compromising quality.
- Exceeded company expectations regarding punctuality and attendance, demonstrating a strong work ethic and commitment to the success of the assembly line team.
- Reduced errors in assembled products by maintaining a keen attention to detail and following instructions closely.
- Achieved consistent results in product quality while maintaining a fast-paced work environment on the assembly line.
- Enhanced production efficiency by assembling products quickly and accurately on the assembly line.
Education
Cosmetology
Hinds
Utica, MS05.1999
Associate of Arts - Business Management
Mississippi School of Therapeutic Massage
Jackson, MS03.1998
High School Diploma -
Hazlehurst High School
Hazlehurst, MS01.1996
Skills
- First aid and safety
- Behavior redirection
- Client Support
- Compassionate Caregiving
- Medication Administration
- Behavioral Management
- Client documentation
- Housekeeping tasks
- Decision-making support
- Health and safety requirements
Timeline
Direct Support Professional
Willowood Developmental Center
2018.09 - Current
Community Manager
Willowood Developmental Center
2018.08 - Current
Dietary Manager
MELOTA
2016.08 - 2017.09
Direct Care Worker
MS State Hospital
2008.09 - 2018.08
Assembly Line Production Worker
Lc Industries
2004.10 - 2015.01
Cosmetology
Hinds
Associate of Arts - Business Management
Mississippi School of Therapeutic Massage
High School Diploma -
Hazlehurst High School
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