Elsie Mejia
Miami,FL
Summary
Dedicated candidate ready to employ solid customer service skills in banking industry. Skilled at negotiations with focus on sales and promotions. Reliable and committed to providing personalized and efficient service to customers.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Solix Inc Call Centers-Employment Solutions
10.2021 - 08.2023
- Handled customer inquiries and suggestions courteously and professionally
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
- Answered constant flow of customer calls with minimal wait times
- Answered customer telephone calls promptly to avoid on-hold wait times
- Updated account information to maintain customer records
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Offered advice and assistance to customers, paying attention to special needs or wants
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management
- Met customer call guidelines for service levels, handle time and productivity
Case Manager Assistant-Customer Service Rep/Call Center
Independent Living Systems/Florida Community Care
10.2018 - 09.2021
- Prepare referrals for clinical disciplines and obtain ongoing patient care authorization.
- Fax/Mail request for permissions to HMO including eligibility benefits for respite home care services-related documentation.
- Performs verification and request authorizations for all disciplines (RN, HHA, PT, OS, ST) from HMO.
- Fax/Mail all treatment plans and other clinical documentation requested to appropriate HMO Case Manager.
- Obtain authorized home care visits from HMO receiving, reviewing, and responding to concerns//complaints from clients, families, or friends and forwarding all concerns/complaints to DHS/Ombudsman/.
- Assist with managing day-to-day operations of assisted living waiver programs (ALW).
- Notifies clinical manager of all communication with HMOs and determination of eligibility for enrollment in assisted living waiver program.
- Notifies clinical manager of all approvals and denials from insurance companies with billing department, to ensure accurate and timely billing.
- Contacts clinical disciplines regarding authorized visits and maintains progress notes and case records for each enrolled beneficiary.
- Updated account information to maintain customer records
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
- Answered customer telephone calls promptly to avoid on-hold wait times
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Handled customer inquiries suggestions courteously and professionally
- Answered constant flow of customer calls with minimal wait times
- Managed over 100 calls daily
Cashier
Winn Dixie Supermarket
01.2016 - 11.2018
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Checked personal identifications during alcohol and tobacco sales.
- Helped customers complete purchases, locate items, and join reward programs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Education
Certificate - Medical Assisting
Florida Career College - Miami
Miami, FL03.2019
Licensed Cosmetology - Master Aesthetician
Beauty School of America
Miami Beach, FL06.2014
High School Diploma -
Miami Senior High School
Miami, FL07.2006
Skills
- Ability to make personal connections, engage customers, and remain courteous and professional in team environment
- Professional, thorough, and organized with follow-up skills
- Strong desire and ability to influence, educate, and connect customers to technology
- Excellent interpersonal communication skills, as well as strong attention to detail and time management
- Team Collaboration
- Cash Register Operations
- Cash handling
- Team environment
Timeline
Customer Service Representative
Solix Inc Call Centers-Employment Solutions
10.2021 - 08.2023
Case Manager Assistant-Customer Service Rep/Call Center
Independent Living Systems/Florida Community Care
10.2018 - 09.2021
Cashier
Winn Dixie Supermarket
01.2016 - 11.2018
Certificate - Medical Assisting
Florida Career College - Miami
Licensed Cosmetology - Master Aesthetician
Beauty School of America
High School Diploma -
Miami Senior High School
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