Elsie Menth- Montoya
Menifee,CA
Summary
Driven veterinary assistant with over 4 years of experience in the veterinary medical field. Adept in providing optimal support to veterinarians, technicians, and front staff. Passionate about high level veterinary care and exceptional service. Highly knowledgeable about hospital procedures, treatment protocols, computer skills, and veterinary terminology.
Overview
4
4
years of professional experience
Work History
Customer Service Agent
VCA Inc
Los Angeles, CA
01.2023 - Current
- Field calls from prospective clients in a timely and friendly manner.
- Encourage appointment scheduling and ensure client satisfaction utilizing established call scripts.
- Schedule client appointments efficiently while providing a high-quality experience.
- Transfer calls back to hospitals and send message to hospitals, as needed, to ensure callers’ needs are met.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Developed strategies for handling difficult customers effectively while maintaining professionalism.
- Reviewed files, records and other obtained documents to respond to customer requests.
- Provide feedback to management on call management tool, protocols, script, and client reception with an intent to improve operations.
- Manage high volume of inbound and outbound calls and use of SMS/Texts.
- Multi-tasking with use of different programs and navigating across a range of tech platforms.
- Responsible for keeping updated data entries and spread sheets on adopted pets from shelters by entering in client's information, intake dates, adoption dates, animals' information, and intake numbers of pet(s) adopted out.
- Work on projects that assist the company in growing a developing new innovated ways to help not just the client but employees in their current and future roles.
- Exceeded established service goals while leveraging customer service, sales and employee management best practices.
- Mentored new employees on procedures and policies to maximize team performance.
Receptionist
Old Town Veterinary Clinic
Murrieta, CA
09.2022 - 01.2023
- Answered and directed incoming calls using multi-line telephone system.
- Protected clients' rights by maintaining confidentiality of personal and financial information.
- Coordinated with vendors for repairs and maintenance of office equipment such as printers or computers.
- Maintained client accounts by obtaining, recording and updating personal and financial information.
- Maintaining multiple doctor schedules, including specialist and surgery bookings.
- Accurately execute financial transactions.
- Manage record request between other hospitals and specialty practices.
- Ensure that daily deposits are accurate and balanced
- Applied policy and procedures to achieve superior pet care.
- Maintain client profiles regarding the information on the health and well-being of their animal, alongside all pertinent information that will elevate the client experience.
- Communicate with staff regarding challenges and opportunities within the facility and offer solutions.
- Strong computer skills (using Gmail, Avimark Software, Idexx, and Excel Spreadsheets
Veterinary Assistant/Receptionist
Valley Veterinary Hospital
Murrieta, California
05.2021 - 09.2022
- Assisted veterinarians during procedures and examinations, calming animals and handing instruments.
- Monitored vital signs of hospitalized animals including temperature, pulse rate, respiration rate and other parameters as necessary.
- Offered every owner exceptional customer service and support as well as top-notch care to each animal.
- Assisted veterinarians in examining, diagnosing and treating animals for various illnesses and injuries.
- Answered pet owner phone calls and responded to questions while taking messages for staff veterinarians.
- Fed and watered animals in care, following special diets and regular medication administration schedules.
- Obtained information and history from clients to maintain medical charts.
- Recorded patient food and water intake and output levels on a daily basis.
- Restocked and sanitized exam rooms for ample supplies and disease control.
- Handled and restrained animals following safety requirements and procedures.
- Provided emotional support to pet owners during difficult times.
- Ordered medication refills when needed.
- Administered immunizations and treatments following veterinarian instructions.
- Answered phone inquiries from clients regarding appointment scheduling, services offered.
- Provided detailed patient care instructions to pet owners.
- Communicated with veterinarians and staff members to maintain patient flow.
- Documented and tracked treatment activities.
Veterinary Assistant
Animal Friends of the Valleys LEAF
Lake Elsinore, CA
05.2020 - 05.2021
- Dispensed medications orally or topically as directed by veterinarian.
- Cared for animals in post-operative recovery by closely monitoring vital signs and progress.
- Assisted veterinarians during procedures and examinations, calming animals and handing instruments.
- Obtained information and history from clients to maintain medical charts.
- Helped veterinarian with neutering, tooth removal and casting broken bones.
- Reviewed pet records from daily visits and appointments, entering important data into system.
- Answered phone inquiries from clients regarding appointment scheduling, services offered.
- Responded promptly to emergency calls after hours.
- Monitored post-surgical pet care and administered medication under vet direction.
- Ordered medication refills when needed.
- Cleaned and maintained kennels, holding areas and surgical rooms.
- Organized operating room ahead of procedures and assisted veterinarians during surgeries.
- Handled and restrained animals following safety requirements and procedures.
- Maintained accurate medical records of all patients.
- Restrained animals during examination or treatment procedures using appropriate techniques according to species size and temperament.
- Administered vaccinations, medications and treatments as prescribed by the veterinarian.
- Communicated with veterinarians and staff members to maintain patient flow.
- Scrubbed, counted and packed surgical instruments and drapes for autoclave sterilization.
- Offered every owner exceptional customer service and support as well as top-notch care to each animal.
Education
Certification For Veterinary Assistant - Veterinary Medicine
MSJC
Menifee, CA02-2019
Associate Degree in Veterinary Technology - Veterinary Medicine
Ashworth College
Phoenix, AZSkills
- Flexible and Adaptable
- Written Communication
- Attention to Detail
- Remote Office Availability
- Veterinary Assistant Certified
- Time Management
- Dependable and Responsible
- Customer Service
Timeline
Customer Service Agent
VCA Inc
01.2023 - Current
Receptionist
Old Town Veterinary Clinic
09.2022 - 01.2023
Veterinary Assistant/Receptionist
Valley Veterinary Hospital
05.2021 - 09.2022
Veterinary Assistant
Animal Friends of the Valleys LEAF
05.2020 - 05.2021
Certification For Veterinary Assistant - Veterinary Medicine
MSJC
Associate Degree in Veterinary Technology - Veterinary Medicine
Ashworth College
Similar Profiles
Sophia SalzerSophia Salzer
Veterinary Technician Assistant at VCA London Regional Veterinary EmergencyVeterinary Technician Assistant at VCA London Regional Veterinary Emergency
April SanchezApril Sanchez
Registered Veterinary Technician-Trainer at VCA West Los Angeles Animal HospitalRegistered Veterinary Technician-Trainer at VCA West Los Angeles Animal Hospital
Sophia MoriartySophia Moriarty
Veterinary Receptionist at VCA Animal HospitalsVeterinary Receptionist at VCA Animal Hospitals
ANDREW VERRIERANDREW VERRIER
Territory Sales Manager at Anderson Seafoods Company LLC.Territory Sales Manager at Anderson Seafoods Company LLC.
LAURA SILVALAURA SILVA
Manager at Oscar Auto GlassManager at Oscar Auto Glass