Elsie Ramirez
New Brunswick,NJ
Summary
Dynamic Patient Care Coordinator with extensive experience at ProSmile, excelling in appointment scheduling and patient record maintenance. Proven ability to enhance clinic workflow through effective communication and multitasking. Skilled in electronic health records and insurance verification, consistently delivering exceptional customer service and fostering strong patient relationships. Patient-focused professional equipped with administrative and customer service expertise. Helps keep healthcare services proceeding smoothly by coordinating communications, referrals, and policy enforcement. Talented in finding balanced solutions and resolving conflicts.
Overview
8
8
years of professional experience
Work History
Patient Care Coordinator
ProSmile
North Brunswick, NJ
09.2023 - Current
- My day to day job consists of greeting patients, scheduling appointments, and providing customer service.
- This job consists of a lot of multitasking such as greeting patients, checking them in, updating any medical paperwork, as well as confirming insurances to answering incoming phone calls and checking patients out for their next follow up appointment.
- I also handle payment, collect any copay a patient may have or discuss if they have a pending balance on their account.
- Having computer skills, scanning documents or create documents as well.
- Coordinated patient appointments and schedules to optimize clinic workflow.
- Managed patient records using electronic health record systems for accurate documentation.
- Assisted patients with insurance verification and understanding coverage options.
Warehouse/Picker
Geodis
Monroe, NJ
10.2022 - 02.2023
- At Walgreens my job was to help customers in their needs as well as checking them out at the cashier register.
- As a cashier I was working with money, credit/debit cards, gifts cards and any type of payment method.
- I also had access to customers' basic contact info when they entered their walgreens rewards phone number.
- I was always multitasking at Walgreens whether it was helping a customer to put away go backs to either stocking new items or cleaning around my area.
- I am the first person the customers see when they walk into the store and I always greet them and welcome them to our store with a positive and happy attitude.
- Also handling phone calls and answering any question a customer may have.
Warehouse/Picker
Manpower Agency
Vista, CA
08.2021 - 02.2022
- At Walgreens my job was to help customers in their needs as well as checking them out at the cashier register.
- As a cashier I was working with money, credit/debit cards, gifts cards and any type of payment method.
- I also had access to customers' basic contact info when they entered their walgreens rewards phone number.
- I was always multitasking at Walgreens whether it was helping a customer to put away go backs to either stocking new items or cleaning around my area.
- I am the first person the customers see when they walk into the store and I always greet them and welcome them to our store with a positive and happy attitude.
- Also handling phone calls and answering any question a customer may have.
Cashier/Customer Service/Inventory
Walgreens Inc
Princeton, NJ
02.2020 - 01.2021
- At Walgreens my job was to help customers in their needs as well as checking them out at the cashier register.
- As a cashier I was working with money, credit/debit cards, gifts cards and any type of payment method.
- I also had access to customers' basic contact info when they entered their walgreens rewards phone number.
- I was always multitasking at Walgreens whether it was helping a customer to put away go backs to either stocking new items or cleaning around my area.
- I am the first person the customers see when they walk into the store and I always greet them and welcome them to our store with a positive and happy attitude.
- Also handling phone calls and answering any question a customer may have.
Picking/Packing/Shipping
Barnes & Noble Distribution
Cranbury, NJ
05.2019 - 10.2019
- At Barnes and Noble my job as a picker was to prepare a customer's online order and send it away to the shipping department.
- I would also be sent somewhere else around the warehouse.
- I would be sent to the receiving area where we would get shipments of books or items Barnes and Noble would carry and unpack it to organize to go where its location is.
Cashier/Sales Associate/Customer Service
New York & Company Inc
North Brunswick, NJ
05.2018 - 05.2019
- My responsibilities at my job are being a cashier and customer service.
- I helped in the sales floor by fixing the clothes and answering any question a customer might have.
- Stayed current on available products, store promotions and customer service policies to better assist with any need.
- Responded to customer requests via telephone and email and effectively answered questions and inquiries.
- Entered details such as payments, account information and call logs into [Software] system.
- Analyzed departmental documents for appropriate distribution and filing.
fast food cashier
McDonalds
North Brunswick, NJ
06.2017 - 10.2017
- My job was being a cashier, cleaning the floors and having the restaurant clean.
- I would take customers orders and prepare their beverages.
- Wiped down counters, and sanitized equipment to maintain clean food prep and dining areas.
- Arranged food items on serving trays and placed in take-out packaging to produce orders for customers.
- Maintained clean, sanitized and well-organized food preparation zones to promote store efficiency.
- Processed monetary transactions with cash, checks, gift certificates, travelers' checks, food stamps, coupons and store credit.
- Placed orders by listening to customers, documenting selected menu items, substitutions and add-ons.
- Completed thorough washing and sanitizing of all dishes after each use.
- Checked completed orders for accuracy and bagged meals for easy carrying.
Education
Some College -
Middlesex Community College
Edison, NJ09.2020
High School Diploma -
East Brunswick High School
East Brunswick, NJ07.2018
Skills
- Sales
- Retail
- Communication
- Goal exceeding
- Customer relationship management
- Multitasking
- File management
- Database management
- Patient record maintenance
- Billing
- Appointment scheduling
- Spanish fluency
- Patient scheduling
- Electronic health records
- Insurance verification
- Customer service
- Appointment coordination
- Workflow optimization
- Team collaboration
- Effective communication
- Attention to detail
- Problem solving
- Proficient in Microsoft, Word
- Payment collection
- Medical record requests
Languages
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Patient Care Coordinator
ProSmile
09.2023 - Current
Warehouse/Picker
Geodis
10.2022 - 02.2023
Warehouse/Picker
Manpower Agency
08.2021 - 02.2022
Cashier/Customer Service/Inventory
Walgreens Inc
02.2020 - 01.2021
Picking/Packing/Shipping
Barnes & Noble Distribution
05.2019 - 10.2019
Cashier/Sales Associate/Customer Service
New York & Company Inc
05.2018 - 05.2019
fast food cashier
McDonalds
06.2017 - 10.2017
Some College -
Middlesex Community College
High School Diploma -
East Brunswick High School
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