Elsie Sipple
Three Mile Bay,NY
Summary
Dynamic leader and collaborative team player with a proven track record at Kohl’s for boosting employee morale and customer satisfaction. Skilled in cash handling and organizational abilities, adept at driving performance and service excellence. Passionate about learning and improvement, consistently exceeding sales targets through effective team training and customer service strategies.
Overview
29
29
years of professional experience
Work History
Substitute Cafeteria Worker
Lyme Central School District
01.2024 - Current
- Provided exceptional customer service to students and faculty, fostering a friendly atmosphere within the cafeteria.
- Cleaned and sanitized surfaces, tools and equipment.
- Contributed to a positive work environment by collaborating with team members and assisting in various roles as needed.
- Managed cash register transactions accurately, ensuring all financial responsibilities were met with precision and consistency.
Department Lead
Kohl’s
10.2016 - Current
- Mentored new hires within the department, providing guidance on company policies and procedures as well as job-specific tasks.
- Led team to achieve high performance standards through consistent coaching and feedback.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Boosted overall employee morale by fostering a positive work environment and promoting open communication.
- Oversaw efficient inventory stocking and supply rotation.
- Set up displays and trained employees on current promotions.
- Identified areas for improvement within the department, developing action plans to address those needs effectively.
- Collaborated with other departments to improve interdepartmental communication, enhancing overall organizational effectiveness.
- Monitored customers and employees to evaluate loss prevention risks, performance and customer service.
- Evaluated customer needs and feedback to drive product and service improvements.
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Passionate about learning and committed to continual improvement.
- Organized and detail-oriented with a strong work ethic.
General Manager
Wawa
09.1995 - 12.2016
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Interacted well with customers to build connections and nurture relationships.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Learned and adapted quickly to new technology and software applications.
- Passionate about learning and committed to continual improvement.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked well in a team setting, providing support and guidance.
- Self-motivated, with a strong sense of personal responsibility.
- Led team to exceed sales targets and implement new training programs.
- Managed labor, inventory, scheduling, documentation, and all aspects of day to day business needs.
Inventory Specialist
Rigis
01.2016 - 06.2016
- Performed data entry and completed proper paperwork.
- Completed physical inventory counts each shift.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Education
No Degree - Excell
Luzerne County Community College
Nanticoke, PAHigh School Diploma -
Penn Ridge
Perkasie, PA06-1988
Skills
- Cash handling
- Teamwork
- Multitasking Abilities
- Customer service excellence
- Organizational skills
- Active listening
- Maintaining cleanliness
Accomplishments
* completed Dale Carnegie course
* completed Excell course at LCCC
* recipient of sales excellence awards
Timeline
Substitute Cafeteria Worker
Lyme Central School District
01.2024 - Current
Department Lead
Kohl’s
10.2016 - Current
Inventory Specialist
Rigis
01.2016 - 06.2016
General Manager
Wawa
09.1995 - 12.2016
No Degree - Excell
Luzerne County Community College
High School Diploma -
Penn Ridge
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