Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Elsie Stich

New Castle,PA

Summary

Dynamic professional with a proven track record, excelling in customer service and training. Adept in active listening, I effectively communicated zoo rules and enhanced team performance. Committed to fostering a supportive environment, I contributed to policy development in behavioral health settings.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Cashier and Customer Service

Keystone Safari
Grove City, PA
04.2024 - 02.2025
  • Frequently opened and closed the gift shop, which included counting money in registers, cleaning the gift shop, parking lot, bathrooms, and pathways, and stocking the gift shop
  • Responsible for training new employees in the gift shop and at various stations throughout the zoo
  • Enforced rules of the zoo through clear communication to customers

Direct Support Professional

Familylinks
Mercer, PA
03.2023 - 07.2023
  • Helped develop a specialized group home for youth who have experienced severe trauma
  • Assisted with creation of policies, procedures, and best practices using various Microsoft programs
  • Created informative documents of the program and program activities

Youth Mentor

Kids Count, Inc
Butler, PA
05.2022 - 10.2022
  • Monitored residents while they slept through the night
  • Encouraged residents to complete their morning routine
  • Supported residents' individual mental health treatment plans

Attendant

Keystone Blind Association
Hermitage, PA
02.2021 - 04.2022
  • Maintained the cleanliness of the building and facilities
  • Stocked supplies for patron use
  • Deep cleaned the building during the night

Education

Bachelor of Science - Social Work

University of Phoenix
New Castle, PA
01-2027

Diploma -

Laurel Jr/Sr High School
New Castle, PA
06.2018

Skills

  • Active Listening
  • Commercial Cleaning
  • Behavioral Health
  • Customer Service
  • Communications
  • Food Service
  • Technologically Proficient
  • Microsoft Office
  • Typing
  • Shift Management

Certification

  • CPR Certification
  • AED Certification
  • First Aid Certification
  • Driver's License

Timeline

Cashier and Customer Service

Keystone Safari
04.2024 - 02.2025

Direct Support Professional

Familylinks
03.2023 - 07.2023

Youth Mentor

Kids Count, Inc
05.2022 - 10.2022

Attendant

Keystone Blind Association
02.2021 - 04.2022

Bachelor of Science - Social Work

University of Phoenix

Diploma -

Laurel Jr/Sr High School

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Elsie Stich