Elsie Thomas
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
24
24
years of professional experience
Work History
Store Support Lead
Kohl's
10.2014 - Current
- Assisted in recruiting, hiring and training of team members.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Trained new employees on proper protocols and customer service standards.
- Reported issues to higher management with great detail.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Clinical Coordinator
Centers For Occupational Health
02.2000 - 02.2014
- Mentored new clinical staff members for proper onboarding and orientation processes.
- Coordinated, monitored, assigned, and documented patient and clinical care activities.
- Supervised and managed daily activities of clinical team consisting of 3 physicians, nurses, and support staff.
- Upheld quality assurance procedures to maintain patient safety and satisfaction.
- Organized systems for tracking patient records to improve ease of retrieval.
- Built strong relationships with patients and families for optimized care satisfaction.
- Implemented new policies and educated staff on changes.
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
- Defined testing protocols, quality assurance initiatives and clinic policies and procedures.
- Discussed medical histories with patients in effort to provide most effective medical advice.
- Scheduled surgeries, managed pre-certifications and verified insurance coverage.
- Ordered all pharmacy supplies and kept check on inventory levels.
Education
Certificate - Medical Assisting/ Phlebotomy
CHI Institute
Broomall, PA04.2004
High School Diploma -
Penn Wood High School
Lansdowne, PA06.1985
Skills
- Cash Register Operations
- Cycle Counts and Audits
- Store Support
- Payment Collection
- Inventory Control Processes
- Customer Order Fulfillment
- Cash Handling and Reconciliation
- Flexible Work Schedule
- Customer Interaction
- Inventory Accuracy
- Administrative Support
- Process Development and Streamlining
- Maintaining Clean Work Areas
- Desktops, Laptops and Mobile Devices
- Superior Work Ethic
- Customer Engagement
- Organize Inventory
- Personnel Scheduling
- Scheduling and Time-Tracking
- Office Organization
- Corrective Actions
- Hiring and Onboarding
- Computer Proficiency
- POS Transactions
Timeline
Store Support Lead
Kohl's
10.2014 - Current
Clinical Coordinator
Centers For Occupational Health
02.2000 - 02.2014
Certificate - Medical Assisting/ Phlebotomy
CHI Institute
High School Diploma -
Penn Wood High School
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