Summary
Overview
Work History
Education
Skills
Timeline
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Elsie Turner

Baxter,MN

Summary

Dedicated and versatile professional with a diverse background in customer service, training, and personal care. Demonstrated expertise in training and mentoring staff, delivering exceptional customer service, and providing compassionate care in assisted living environments. Highly skilled in time management, communication, and team collaboration, with a strong attention to detail and the ability to adapt to fast-paced and dynamic work settings.

Overview

3
3
years of professional experience

Work History

Certified Trainer

Chipotle
03.2023 - Current
  • Mentored new hires, resulting in stronger staff development and increased productivity.
  • Provided ongoing support for certified individuals, offering guidance as they navigated new challenges in their roles.
  • Developed innovative training materials, resulting in higher levels of trainee satisfaction.
  • Planned and implemented courses of instruction accounting for individual strengths and final objectives.
  • Kept workstation and equipment clean, organized, sanitized, and sufficiently stocked.
  • Provided excellent customer service through communication and interpersonal skills.
  • Processed cash, credit and touchless transactions to fulfill customer orders.
  • Greeted customers entering store and responded promptly to customer needs.

Personal Care Assistant

Edgewood Assisted Living
03.2022 - 01.2023
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Assisted with transferring and positioning clients, ensuring proper body mechanics to reduce the risk of injury for both parties.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Planned, prepared, and served meals and snacks according to prescribed diets.

Hostess

Grandview Lodge
04.2021 - 09.2021
  • Answered customer questions about hours, seating, and menu information.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Proactively assisted servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal.

Education

GED -

Pillager High School
Pillager, MN
05.2024

Associate of Arts -

Central Lakes College
Brained, MN
05.2024

Skills

  • Attention to detail
  • Leadership
  • Interpersonal and Communication
  • Time Management
  • Adaptability
  • Collaboration and Teamwork
  • Customer Service

Timeline

Certified Trainer

Chipotle
03.2023 - Current

Personal Care Assistant

Edgewood Assisted Living
03.2022 - 01.2023

Hostess

Grandview Lodge
04.2021 - 09.2021

GED -

Pillager High School

Associate of Arts -

Central Lakes College

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Elsie Turner