Summary
Overview
Work History
Education
Skills
Performance
References
Timeline
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Elsie Vera

Apopka,FL

Summary

Results-driven Organizational Development Specialist with 13+ years of experience developing strategies to achieve business goals in diverse professional environments. Seeking a leadership role to leverage my education and expertise in enhancing career growth. A skilled communicator, consistently ensuring exceptional customer satisfaction through effective communication. Fluent in both English and Spanish.

Overview

11
11
years of professional experience

Work History

Operation Director

Walt Disney LBV YMCA
03.2024 - Current
  • Forecasted, implemented, reviewed annual budget
  • Prepared and organized federal and state compliance to function by the inauguration date
  • Created room to increase capacity
  • Analyzed the workload and know where there were potential problems with manpower and when it was time for additional help to begin recruiting process
  • Selected, trained new directors and assistant directors to manage preschools properly and effectively
  • Evaluated and implemented programs such as government meals and tuition aid for low-income families
  • Implemented new ideas for marketing
  • Goal has reached 100 percent occupancy
  • Facilitate meetings to provide updates to parents and teachers
  • Developed and implanted a new operational strategy
  • Lead a cross-functional team of 165 employees to successfully complete a large-scale project
  • Hire, train and supervise teachers and ensure all personnel are current on their credential.

General Manager/ Director

The Learning Experience
01.2023 - 02.2024
  • Overseeing marketing department to ensure plan it is implemented and followed
  • Evaluating and developing marketing strategy and marketing plan
  • Researching demands for our services, and competitors
  • Working with sales department to develop pricing strategies to maximize profits and market share while balancing customer satisfaction
  • Understanding and developing budgets and finance, including expenditures, research and development appropriations, return-on-investment, and profit-loss projections
  • Overseeing social media marketing strategy and content marketing
  • Coordinating marketing projects from start to finish.

Director of Operations

Primrose School
09.2013 - 12.2022
  • Developed, implemented, and monitors the Educational Program to comply with applicable laws and regulations
  • Evaluated and trained personnel to ensure program implementation by assigning specific days for training and periodic informal evaluations
  • Developed, implemented, evaluated and revises curriculum for effectiveness
  • Performed budget management tasks such as monitoring company performance against estimates and preparing annual budgets
  • Analyzed the workload and know where there are potential problems with manpower and when it's time for additional help to begin recruiting process
  • Suggested skills and qualifications needed to assistant personnel; and conducts job interview to ensure to select best candidate
  • Proposed, and reviewed work schedule based on company needs and personnel tasks
  • Maintained payroll information by collecting, calculating, and entering data into the payroll system, as well as retrieving data when necessary
  • Provided orientation for newcomer’s personnel and clients
  • Implemented new ideas for marketing the school to always continue with 100 percent occupancy
  • Goal that has been accomplished for 2 consecutive years
  • Payroll, cost center manager
  • Supervised and trained staff to ensure compliance with state rules and regulation.

Education

Director Credential -

Bachelor of Arts -

University Ana G. Mendez -Turabo
01.2022

Skills

  • Microsoft Office (word, excel, power point, share file)
  • Bilingual (Spanish/English)
  • Problem-solving skills
  • Leadership
  • Teamwork
  • Decision Making
  • Operational Efficiency
  • Logistics Management
  • Problem-Solving
  • Employee relations and conflict resolution
  • Team Leadership
  • Management

Performance

  • 15 years of experience in administration and management of schools with extensive knowledge on Florida Law and Regulations.
  • Certified Director Credentials with VPK Endorsement.
  • Regional/ Interim Director for Major Childcare Facility.
  • Marketing Director developing marketing and advertising campaigns for different centers.
  • Organized National and Regional company conferences and major events.
  • Computer Skills in Microsoft (Word, Excel, Power Point, Outlook) and Adobe
  • Supervised and trained staff to ensure compliance with state rules and regulation. Able to manage a cadre of 25-50 staff at a time.
  • Write reports for executive staff and responds to county and state inquiries regarding audits.
  • Conduct interviews and involved in all Human Resources processed involving the staffing and operations of a Childcare Facility.
  • Able to meet deadlines and established goals for several Centers and manage site schedule and office workflow.
  • Create invoices, collected and balance company financial records for staff time and attendance.
  • Effective communication between all departments and patients.
  • Subject Matter Expert in Florida Law and Regulations for Childcare Management and Education.

References

References available upon request.

Timeline

Operation Director

Walt Disney LBV YMCA
03.2024 - Current

General Manager/ Director

The Learning Experience
01.2023 - 02.2024

Director of Operations

Primrose School
09.2013 - 12.2022

Director Credential -

Bachelor of Arts -

University Ana G. Mendez -Turabo
Elsie Vera