Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Elsie Suzuki

San Antonio,TX

Summary

Dynamic professional with a proven record of driving team success and consistently achieving organizational goals. Expertise in streamlining processes and implementing strategic initiatives to enhance productivity and efficiency. Recognized for collaborative leadership, adaptability, and a strong focus on results. Key strengths include strategic planning and effective team management, fostering an environment that encourages innovation and excellence.

Overview

14
14
years of professional experience

Work History

Director of People & Culture

The Hotel Emma
05.2023 - Current
  • Led strategic initiatives to enhance operational efficiency across multiple departments.
  • Developed and implemented comprehensive training programs for leadership development.
  • Collaborated with cross-functional teams to streamline processes and improve service delivery.
  • Oversaw budget management, ensuring alignment with organizational goals and financial targets.
  • Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
  • Developed and implemented talent acquisition strategies to enhance organizational recruitment efforts.
  • Maintained "open door" policy to encourage employee communications and resolution of issues.
  • Managed complex employee relations issues, reducing legal risks and maintaining a positive work environment.

Assistant Director of Talent & Culture

Hotel Emma at Pearl
09.2019 - Current
  • Managed recruiting process for all positions to include working with all leaders in interviewing, choosing associates, making job offers, etc
  • Created and managed Emma Strong recruiting strategies
  • Steered community recruitment related partnerships (career fairs, job boards, etc.)
  • Conducted annual wage survey amongst competitive set
  • Implemented UKG Pro, Ready, onboarding and recruiting
  • Worked with VP in negotiating benefits and enhancing benefits & perks
  • Maintained associate benefit, leaves and FMLA process; including STD, LTD process
  • Processed ACA and other benefits related, ERISA reporting
  • Processed 401(k) rollover & termination processes and requests
  • Fielded Worker’s Compensation Claims; assist VP or finance with Worker’s Compensation contracts, broker, reporting, etc
  • Ensured compliance with all government regulations including EEO, WC, OSHA, ADA, and FMLA
  • Worked with Talent Development Manager regarding onboarding initiatives as necessary
  • Conducted new associate 60 day Touchpoints (stay interviews)
  • Involvement with Orientation and Emma Strong Culture training
  • Assisted VP with disciplinary coaching and terminations
  • Assisted VP with T&C and Hotel budget process
  • Processed unemployment claims, appeals, etc.; any TWC reporting that is T&C related
  • Regular meetings with all managers & supervisors
  • Led recruitment related training and assisted with legal and other training as needed
  • Regularly attend pre-shift and monthly department meetings
  • Create and facilitate T&C toolkit leadership development training sessions

Human Resources Manager

Hotel Emma at Pearl
05.2016 - 08.2019
  • Oversaw all Human Resources functions
  • Monitor compliance with local, state and federal laws, as well as established policies and procedures
  • Coordinated employment offers with management and extended offers to selected candidates
  • Coordinate and directed new hire orientation
  • Contribute to the development and implementation of new policies and procedures based on property guidelines
  • Assisted with Performance Appraisals to evaluate existing talent.

Recruitment Manager

Omni La Mansion del Rio Hotel & Mokara Hotel & Spa
05.2015 - 05.2016
  • Maintained the work structure by updating job requirements and all job descriptions
  • Attended weekly meetings with the Director of HR regarding all open positions
  • Reviewed human resource paperwork for accuracy and completeness by verifying, collecting and correcting additional data
  • Managed recruiting for all hourly positions and enacted processes to reduce time to fill
  • Trained and developed Human Resources Coordinator
  • Increased diversity in talent pool by building partnerships within the San Antonio community
  • Facilitated New Hire Orientation to familiarize associates with culture and policies
  • Analyzed OFCCP data and developed action plans to ensure equal employment opportunities
  • Edited and approved annual reviews to ensure company standards were maintained
  • Revised job descriptions to better align with essential functions and expectations of positions
  • Reviewed and approved associate problem solution notices to maintain consistency and fairness.

Human Resources Coordinator

Omni La Mansion del Rio Hotel, Mokara Hotel & Spa
09.2014 - 05.2015
  • Maintained over 480 associate personnel files and I-9 forms
  • Compiled interview packets and prepared candidates for interview expectations
  • Collaborated with paymaster on a bi-weekly basis to ensure payroll was completed accurately
  • Conducted full-cycle recruiting for all line- level roles

Select Guest Ambassador

Omni La Mansion del Rio Hotel & Mokara Hotel & Spa
02.2013 - 09.2014
  • Act as an advocate and point of contact for all Select Guest
  • Handle all Select Guest request and assist in making reservations for room, dining, and spa
  • Resolve all Select Guest complaints
  • Cover Front Office Manager duties in absence of a FOM; and continue to assist at the front desk when needed
  • Ensure that accurate up to date information is maintained on all Select Guest in all computer systems
  • Follow up with past, present and future guest issues to ensure our guests’ expectations are exceeded
  • Prepare daily reports and brief all relevant departments
  • Participate in new hire orientation and training program for all new staff, and Leaders in Development
  • Assist in International Housekeeping Week activities

Front Desk Agent

Omni La Mansion del Rio Hotel & Mokara Hotel & Spa
09.2011 - 02.2013
  • Provided exceptional customer service to guests staying in hotel, whether by phone or in person and maintaining the organizations operating standards continually in a proficient manner
  • Took reservations over phone, in person, and via computer for guests and provided confirmation information.
  • Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.

Education

Palo Alto College
2008

Skills

  • Benefits administration
  • Compliance management
  • HR analytics
  • Talent acquisition
  • Employee relations
  • Recruitment strategy
  • Onboarding
  • Exit interviews
  • Strategy development
  • Training programs
  • Performance management
  • Compensation strategy

Additional Information

  • Motivated professional with 10 years of experience in Hospitality at 4 and 5 Diamond properties.
  • Experienced in ADP Workforce Now, Kronos, Work Tango, UKG Pro, UKG Ready, Internet & Media, Word, PowerPoint, Excel.
  • Experienced in investigating highly complex and sensitive HR employee relations, mitigating risk.

Timeline

Director of People & Culture

The Hotel Emma
05.2023 - Current

Assistant Director of Talent & Culture

Hotel Emma at Pearl
09.2019 - Current

Human Resources Manager

Hotel Emma at Pearl
05.2016 - 08.2019

Recruitment Manager

Omni La Mansion del Rio Hotel & Mokara Hotel & Spa
05.2015 - 05.2016

Human Resources Coordinator

Omni La Mansion del Rio Hotel, Mokara Hotel & Spa
09.2014 - 05.2015

Select Guest Ambassador

Omni La Mansion del Rio Hotel & Mokara Hotel & Spa
02.2013 - 09.2014

Front Desk Agent

Omni La Mansion del Rio Hotel & Mokara Hotel & Spa
09.2011 - 02.2013

Palo Alto College

Similar Profiles

CREATE PROFILE