Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Elsie B Conway

Tuscaloosa,AL

Summary

Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.

Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Customer Service Executive

Hertz Car Rental
Norfolk , VA
11.2022 - 05.2024
  • Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
  • Warmly greeted customers by employing positive telephone etiquette and asking well-rounded questions to identify issues.
  • Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
  • Monitored customer feedback regularly to identify areas for improvement in services offered.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Consulted with customers regarding needs and addressed concerns.
  • Assisted customers with product returns or exchanges according to established guidelines.
  • Assisted with customer inquiries related to product information, order status, returns and exchanges, billing issues and more.

Call Center Supervisor

Life Protect 24/7
Norfolk , VA
02.2021 - 03.2023
  • Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
  • Collaborated with other departments to streamline processes and improve service delivery.
  • Facilitated communication between team members to foster a positive work environment.
  • Provided guidance, training, coaching and mentoring to call center team members.
  • Met and communicated with vendors to monitor product shipments, prices and backorders.
  • Investigated difficult or complex inquiries from customers.

Education

High School Diploma -

Grass Field High School
Chesapeake, VA
07-2020

Skills

  • Customer service
  • Conflict resolution
  • WPM (20)
  • Data analysis
  • Call center operations
  • Sales techniques
  • Data entry accuracy
  • Multitasking Abilities
  • Computer skills
  • Medical Terminology
  • Order processing
  • Medical terminology understanding
  • Medical terminology and equipment

Certification

  • EKG certification
  • BLS

Languages

French
Native/ Bilingual

Timeline

Customer Service Executive

Hertz Car Rental
11.2022 - 05.2024

Call Center Supervisor

Life Protect 24/7
02.2021 - 03.2023

High School Diploma -

Grass Field High School
Elsie B Conway