Elsie C. Briley

● Monitoring and reporting on service providers, service call expectations, and service provider performance to senior leaders and all team members

● Drive key strategic decision-making processes by collecting, analyzing, and summarizing data and industry trends, facilitating productivity improvements and within project management

● Assess credit, calculate income, and evaluate assets, liabilities, and collateral in alignment with agency and investor guidelines, ensuring industry compliance

● Assisting in establishing service provider expectations and procedures onboarding, training, policies, and adherence to federal and state guidelines

● Leverage diverse training and development expertise, along with years of experience as a Subject Matter Expert (SME), to successfully onboard employees and integrate Human Resources (HR) practices

● Achieve alignment with regulatory standards and safeguard against potential vulnerabilities through daily reporting, resulting in a reduction in risk incidents

● Maintain a positive work environment by cultivating professional, productive, and collaborative relationships, and resolving concerns raised by managers and employees in a timely manner

● Improve efficiency and streamline loan processing operations by restructuring and enhancing Loan processing policies and procedures

● Developed customized strategies tailored to individual goals and strengths, offering positive reinforcement to motivate K-12 students

● Incorporated exciting and engaging activities to enhance student participation and hands-on learning,

successfully increasing engagement

● Created custom IEP plans to meet unique student needs, fostering an inclusive and supportive environment

● Developed developmentally appropriate learning activities and experiences for learners

● Remained informed about developments in the field of education and collaborated effectively with staff members to bolster learning outcomes

● Performed various administrative functions within the school, ensuring efficient and streamlined operations

● Identified growth opportunities and overcame barriers to success by cultivating strategic partnerships across customer relations, sales, and carrier networks

● Improved business performance by launching corporate-wide HR initiatives tailored to client programs in collaboration with cross-functional teams

● Developed and maintained strong working relationships by guiding and mentoring employees in sales and marketing, ensuring in-depth product knowledge, and within project management

● Enhanced profitability by delivering a steady pipeline of qualified clients acquired through innovative

marketing strategies in collaboration with senior management

● Boosted employee engagement and team capacity by collaborating with HR Consultants and managers to achieve company goals through training and problem-solving

● Evaluated and improved employee performance by conducting annual reviews, contributing to an increase in overall team productivity

● Spearheaded the training, coaching, and mentoring of teammates, enabling the seamless adoption of new processes and loan-closing programs

● Exceeded compliance and loan quality goals by navigating changes, enhancements, and modifications

● Reviewed loan documents daily to obtain information and respond to and resolve teammate questions

● Aligned stakeholders toward common goals through streamlined communication across multiple departments, including underwriting, document preparation, appraisal and project management