Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Certification
Accomplishments
Timeline
Generic

Elsinai Xicohtencatl

WATERBURY,Connecticut

Summary

Hardworking professional with proven relationship-building and time management skills in all environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Server

Longhorn Steakhouse
Shelton, CT
03.2017 - Current
  • Provided excellent customer service to ensure satisfaction.
  • Assisted in training new servers.
  • Prepared drinks according to standard recipes.
  • Responded efficiently to guest inquiries and complaints in a professional manner.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies..
  • Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
  • Trained new employees on restaurant procedures and plating techniques.

Sales Associate

JCPenney
Trumbull, Connecticut
09.2015 - 03.2017
  • Built relationships with customers to encourage repeat business.
  • Handled customer complaints in a professional manner.
  • Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
  • Collaborated with management teams to develop innovative marketing strategies.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Engaged customers in friendly, professional dialogue to determine needs.
  • Answered incoming telephone calls to provide store, products and services information.

Education

Associate of Science - Psychology

Housatonic Community College
Bridgeport, CT
05-2023

Bachelor of Science - Psychology

Southern Connecticut State University
New Haven, CT

Skills

  • Professional Appearance
  • Excellent communication skills
  • Teamwork and Collaboration
  • Adapt to diverse groups
  • Positive and professional
  • Multi-tasking strength
  • Reliable and punctual

Affiliations

  • Plays the violin for 8 years
  • In a book club
  • Member of the synagogue "youth group media outreach program"

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual
Portuguese
Limited
ASL
Elementary

Certification

Has completed the following CITI Program course: Social & Behavioral Research - Basic/Refresher (Curriculum Group) Social & Behavioral Research (Course Learner Group) 1 - Basic Course (Stage)

Accomplishments

  • First place in the Naugatuck 5k run
  • Deans List for the Spring 2023 and Fall 2023 semester

Timeline

Server

Longhorn Steakhouse
03.2017 - Current

Sales Associate

JCPenney
09.2015 - 03.2017

Associate of Science - Psychology

Housatonic Community College

Bachelor of Science - Psychology

Southern Connecticut State University

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Elsinai Xicohtencatl