Elslie Thomas
Glen Burnie,MD
Summary
I am a Efficient Office Assistant with 4 years of experience answering high-volume calls, and driving sales for Perfect Windows Installations. I’m currently assisting a logistics company called Seko. One of my best skill set that I am proud of is being diligent, also with a thought process of having a respectful attitude when dealing with clients and my colleagues. I am flexible for business needs, reliable for any company I have worked for and is a strong advocate for working as a team to get a job done. I also play a key role with making sure customers needs are met with the focus of business sales and profit. I have managed the company’s monthly operating statements and finances of payroll. I have a growth mindset and looking forward to grow.
Overview
9
9
years of professional experience
Work History
Office Administrator
SEKO
04.2024 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Demonstrated exceptional multitasking abilities while juggling diverse responsibilities, including reception duties and ad-hoc administrative tasks.
- Enhanced satisfaction by effectively addressing concerns.
- Contributed to a positive work environment by fostering strong working relationships among colleagues.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
Office Assistant
Perfect windows installations
08.2020 - 03.2024
- Greeted visitors, determined their needs and directed them to the appropriate personnel.
- Provided administrative support to staff members, including copying and scanning documents, filing paperwork, and ordering supplies.
- Organized office operations and procedures, such as managing calendars, scheduling appointments, preparing reports and maintaining records.
Server
First Watch
09.2021 - 06.2022
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Prepared drinks according to standard recipes.
- Took orders from customers accurately and in a timely manner.
- Checked food before serving it to customers.
- Monitored dining room for cleanliness and proper set-up at all times.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Ensured that each guest was served courteously, quickly, and efficiently.
Picker
Amazon
10.2020 - 01.2021
- Received and processed customer orders for merchandise in a timely manner.
- Verified accuracy of items picked, packed and shipped to customers.
- Utilized RF scanners to scan products accurately and efficiently.
- Executed picking tasks according to order specifications while meeting daily productivity requirements.
- Maintained cleanliness of warehouse areas by sweeping floors, emptying trash cans and organizing shelves.
- Reported any damaged or defective items immediately to supervisor for further investigation.
Host
Green Turtle Bar And Grill
09.2019 - 03.2020
- Greeted guests upon arrival and provided them with menus.
- Answered customer inquiries regarding the menu, restaurant services, and special promotions.
- Took reservations over phone and in person.
Customer Service Cashier
Kent island crab co
02.2016 - 06.2019
- Greeted customers and provided friendly customer service.
- Operated cash registers to process payments for goods and services.
- Balanced cash drawers at the end of each shift.
- Resolved customer complaints in a professional manner.
- Assisted customers with locating merchandise within the store.
- Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
- Informed customers about product pricing and answered questions regarding products and services available in the store.
Server
Chevysfreshmex
01.2018 - 04.2019
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Prepared drinks according to standard recipes.
- Took orders from customers accurately and in a timely manner.
- Checked food before serving it to customers.
- Delivered food orders promptly and courteously.
- Monitored dining room for cleanliness and proper set-up at all times.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
Retail Sales Associate
JCPenney
11.2017 - 02.2018
- Assisted customers with finding the right product for their needs.
- Provided product information and answered customer questions.
- Demonstrated knowledge of store products and services.
Education
High School Diploma -
Northeast High School
Pasadena, MD05-2017
Skills
- Database Management
- File Maintenance
- Meeting planning
- Call handling
- Payroll handling
- Scheduling
- Customer Service
- Office Administration
- Administrative Support
- Performance Improvement
- Self-starter
- Strategic Planner
- Strong Problem Solver
- Documentation And Reporting
- Professional and mature
Timeline
Office Administrator
SEKO
04.2024 - Current
Server
First Watch
09.2021 - 06.2022
Picker
Amazon
10.2020 - 01.2021
Office Assistant
Perfect windows installations
08.2020 - 03.2024
Host
Green Turtle Bar And Grill
09.2019 - 03.2020
Server
Chevysfreshmex
01.2018 - 04.2019
Retail Sales Associate
JCPenney
11.2017 - 02.2018
Customer Service Cashier
Kent island crab co
02.2016 - 06.2019
High School Diploma -
Northeast High School
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