Dedicated and skilled Application Support Engineer with more than 5 years of experience in providing exceptional solutions to optimize software performance. Proficient in diagnosing, troubleshooting, and resolving complex application issues to ensure seamless functionality for end-users. Adept at collaborating with cross-functional teams to enhance product reliability and user satisfaction. Proven ability to communicate technical concepts effectively to both technical and non-technical stakeholders. Strong analytical mindset and a continuous learner, constantly staying updated with the latest industry trends and technologies to deliver innovative support strategies. Committed to delivering overall success to the organization.
Project : DispatchTrack(SaaS) | Clients : Wayfair, MXD,AFW, El Dorado
Worked for the Client BE Solutions S.p.a as Consultant for- Fideuram Insurance , i was in a team of 10 working on design and development of a software "Universo" along with the SLA ticketing system (RedMine) from Fideuram to the whole back end system along with manual testing.
Used C++,SQL Server,VB6,VB.Net and Team foundation server.
Project : Universo | Client : Fideuram - Intesa Sanpaolo Private Banking | IDE : Visual Studio | Type : Wcf,Mfc,Wfa
Development and design of Web based application add-on ERP software for Microarea called Mago.Net. Used C ++,VB.Net, SQL (Queries, Views), MFC, Microsoft.NET Framework, TaskBuilder Framework, SVN(tortoise svn) and Helped in releasing of vertical applications for each new patch.
Project : Mago.Net | Clients : Eni,Tamoil,Fiat,Lidl | IDE : Visual Studio | Type : Mfc
Responsibility includes web site maintenance, graphical designs for paper ads and website ads.
Use of MySql,Html5,CSS,Bootstrap,Javascript,Adobe Dreamweaver and Adobe Photoshop
I won the award as best employee.