Elspeth (Ellie) McAtee
Charleston,SC
Summary
Dependable, consistent, organized, driven leader with over 30 years of professional experience with the hospitality industry. A composed, compassionate, insightful and likeable persona, forward thinking and committed to orchestrating optimal resource utilization to handle any operational needs. Adaptive and deadline oriented, with sound judgment, critical thinking, decision making and executes all projects to completion.
Focused on financial/legal oversight, highly effective at interpersonal communications, promoting positive relationships, team building and optimizing long-term success,with a proven track record of improving overall operations.
Overview
34
34
years of professional experience
Work History
Operations Manager
I Trip Charleston Beaches
04.2023 - Current
- Supervise operations staff to maintain employee compliancy with company policies and procedures.
- Develop systems and procedures to improve operational quality and team efficiency.
- Manage inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Analyze and report on key performance metrics to senior management.
- Develop and implemented strategies to maximize owner and customer satisfaction.
- Introduce new methods, practices, and systems to reduce turnaround time.
- Interact with owners and customers to build connections and nurture relationships.
- Reduce financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Promote atmosphere, guaranteeing each customer receives exceptional service.
- Quickly identify problem situations and skillfully resolve incidents to satisfaction of involved parties.
- Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
General Manager
One Steamboat Place
11.2009 - 09.2022
- Property Management for a private residence club, social club and commercial operations within HOA.
- Managed and implemented 8+ million $ annual operational and reserve budget. Oversaw financials, monthly corporate presentations, quarterly board meetings, annual home owners meeting. Forecasts for changing business needs.
- Managed HOA Ccioa regulations for community/ vendors and contract negotiations.
- Oversaw recruiting, interviews, hiring for 140 team members, employee reviews, training, payroll, and schedules.
- Implemented, developed and maintained relationships and operational strategies with owners, guests, renters, and vendors for the resort.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
- Reduced costs, managed delivery schedules and performed risk analysis to improve overall efficiencies, and long term strategic vision.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Assessed reports to evaluate performance, develop targeted improvements and implement changes.
- Developed value-added solutions and approaches by leveraging trends in private residence club, and the hospitality marketplace.
GM of Operations the Victorian Guest House
Timbers Resorts
04.2007 - 11.2009
- Managed operations for Private Guest House, developer based home environment creating ultimate experience for potential fractional and whole ownership.
- Created daily menu for clients.
- Full concierge service.
- Full housekeeping service for home.
- Provided transportation (airport/regional area).
- Trained, coached and mentored staff to support potential new owners on behalf of developer.
- Drove 92% success rate for contract approval with ownership while leading operations, strategic vision and long-range planning.
- Chaired weekly meetings with executive leadership to identify opportunities for improvement, establish milestones and tailor experience to individual families.
- Led development to successful product launch and growth by developing initial product roadmap.
- Established positive and effective communication among team members and organization leadership, reducing miscommunications.
- Assessed quality partners with vendors and suppliers to effectively manage service level needs and maintain budget.
- Identified and resolved unauthorized, unsafe or ineffective practices.
- Established and administered annual budget with controls to prevent overages, and support sustainability objectives.
- Collaborated with team and owners to refine procedures, devise best practices and correct any quality findings.
Asst. General Manager
Steamboat Resorts
09.2002 - 04.2007
- Oversaw 127 room hotel, and two adjoining properties.
- Enforced quality assurance protocols and resolved problems promptly to elevate owner and guest approval and experience.
- Maintained financial reporting, budget implementation, employee reviews, training, schedules and vendor contracts.
- Motivated, mentored, trained and disciplined employees to maximize performance.
- Taught staff strategies for completing work and smoothly carrying out senior management directives.
- Oversaw inventory by ordering precise quantities of stock and executing corrective actions as needed.
- Cultivated performance-based culture based on individual accountability, goal attainment and team achievement.
- Oversaw computer database and PMS systems.
Restaurant Manager
Cafe Diva
02.2000 - 04.2003
Waitress, Bartender
The Yacht Club
11.1998 - 01.2000
Front of House Manager
Seven Lakes Lodge
07.1997 - 10.1999
Restaurant Manager
Ragnars Restaurant, Steamboat Ski And Resort Corp.
10.1998 - 05.1999
Restaurant Manager
Hazies, Steamboat Ski And Resort Corp.
10.1996 - 04.1997
Front Office Manager
Lake McDonald Lodge, GNP
05.1994 - 10.1996
Waitress, Bar Tender
Swallow Royal Hotel
05.1990 - 05.1994
Education
Certified - Ayurvedic Health Counsellor
Kripalu
Lennox, MA05.2022
Certified - Yoga, Pranayama & Meditation
Kripalu
Lennox, MA06.2015
Diploma - Acutonics & Astrology
Jupiter's Belle
Boulder, Co09.2012
HND - Hotel Catering And Institutional Management
Brunel College
Bristol, England05.1995
OND - Hotel, Catering And Institutional Operations
Brunel College
Bristol, England05.1993
Certification - Wine & Spirits Education Trust
Brunel College
Bristol, England02.1992
Skills
- Logistics
- Focus & Follow though for optimization & efficiency
- Performance Monitoring, Evaluation with vision for improvements
- Human Resources Oversight, recruiting, interviewing, hiring and training, payroll
- Problem Anticipation and Resolution
- Management Training with Originality and Creativity
- Government Rules and Regulations for HOA's
- Financial Responsibility and Quality Management
- PMS Operations
- Relationship building and exceptional interpersonal communication
- Upscale experiences
- Project Management
Timeline
Operations Manager
I Trip Charleston Beaches
04.2023 - Current
General Manager
One Steamboat Place
11.2009 - 09.2022
GM of Operations the Victorian Guest House
Timbers Resorts
04.2007 - 11.2009
Asst. General Manager
Steamboat Resorts
09.2002 - 04.2007
Restaurant Manager
Cafe Diva
02.2000 - 04.2003
Waitress, Bartender
The Yacht Club
11.1998 - 01.2000
Restaurant Manager
Ragnars Restaurant, Steamboat Ski And Resort Corp.
10.1998 - 05.1999
Front of House Manager
Seven Lakes Lodge
07.1997 - 10.1999
Restaurant Manager
Hazies, Steamboat Ski And Resort Corp.
10.1996 - 04.1997
Front Office Manager
Lake McDonald Lodge, GNP
05.1994 - 10.1996
Waitress, Bar Tender
Swallow Royal Hotel
05.1990 - 05.1994
Certified - Ayurvedic Health Counsellor
Kripalu
Certified - Yoga, Pranayama & Meditation
Kripalu
Diploma - Acutonics & Astrology
Jupiter's Belle
HND - Hotel Catering And Institutional Management
Brunel College
OND - Hotel, Catering And Institutional Operations
Brunel College
Certification - Wine & Spirits Education Trust
Brunel College
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