Elssy Garcia
Pasadena,CA
Summary
Enthusiastic and motivated individual with 10+ years in customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences. Well organized, attentive to detail. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
11
11
years of professional experience
Work History
Customer Service Associate, Tool Rental Associate
Home Depot
06.2018 - Current
- Help large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Informed customers about special promotions and provided detailed information for various products.
- Responded to customer calls and emails to answer questions about their orders
- Handled billing and payment issues
- Increased revenue upselling products and services.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Prepared rental contracts by printing contracts, obtaining customer signatures and verifying customer identification and driver's license.
Shift Manager
Del Taco
07.2012 - Current
- Trained and mentored new employees
- Opened store and set it up for the day
- Balancing cash drawers and preparing cash deposits
- Conducting performance reviews and sharing feedback with both upper management and team members
- Handling customer issues and managing conflict
- Cooperated with coworkers to improve customer experience and manage storefront.
- Adhered to company standards and compliance requirements for operations and cleanliness of areas.
- Reviewed documentation such as invoices and shipping paperwork for accuracy
- Tracked receipts, employee hours, and inventory movements.
Education
High School Diploma -
Pasadena High School
Pasadena, CA06.2014
Skills
- Spanish Speaking
- Managing Cash Register
- Billing and Payment Processing
- Inventory and Supply Management
- High-Volume Environments
- Customer Service and Assistance
- Email Etiquette
- Invoice Preparation and Processing
- Station Preparation
- Schedule Management
- Guest Satisfaction
- Opening and Closing Procedures
Languages
English
Spanish
Timeline
Customer Service Associate, Tool Rental Associate
Home Depot
06.2018 - Current
Shift Manager
Del Taco
07.2012 - Current
High School Diploma -
Pasadena High School
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