Elssy Garcia
Pasadena,CA
Summary
Detail-oriented associate with a strong focus on customer satisfaction and efficient problem-solving. Proven ability to train new associates and resolve customer complaints effectively. Helpful and courteous associate with years of expertise in answering questions, selling services, and a background in operations management. Abel to grasp new concepts quickly.
Overview
2
2
Languages
14
14
years of professional experience
Work History
Tool Rental Associate
The Home Depot
Monrovia, California
07.2016 - Current
- Assisted customers in selecting and renting tools for home improvement projects.
- Processed rental transactions using point-of-sale systems efficiently.
- Coordinated tool returns and ensured equipment was ready for next customer.
- Resolved customer complaints promptly with professionalism and courtesy.
- Trained new associates on rental policies, procedures, and equipment handling techniques.
- Documented any damages or discrepancies found during the inspection process of rented tools.
- Maintained accurate records of all rentals, returns and payments received.
- Kept work area organized, neat, tidy and free from clutter at all times.
- Managed routine maintenance of company vehicles to ensure safety, appearance, and performance of company vehicles.
Shift Manager
Del Taco
Pasadena, California
06.2012 - Current
- Supervised daily operations and ensured smooth restaurant workflow.
- Managed staff scheduling and delegated tasks to team members.
- Trained new employees on service standards and food safety procedures.
- Conducted regular inventory checks and managed stock levels effectively.
- Resolved customer complaints and ensured high satisfaction levels.
- Monitored food preparation processes to maintain quality standards.
- Managed daily cash intake by counting out registers and tabulating profits.
- Developed and maintained positive working relationships with staff, customers, and vendors.
- Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
- Ensured completion of all opening and closing duties was completed accurately according to established guidelines.
- Assisted in resolving escalated customer service issues in a timely manner.
- Responded quickly and effectively to emergency situations as they arose.
- Maintained inventory levels by monitoring stockroom orders and restocking shelves as needed.
- Managed schedules, accepted time off requests and maintained coverage for shifts.
- Reviewed financial statements to meet targets during shift.
Hostess/Head Food Runner
Cheesecake Factory Inc
Los Angeles, California
09.2014 - 01.2016
- Handled guest complaints swiftly to enhance overall dining experience.
- Trained new hosts on procedures and customer service standards effectively.
- Greeted guests warmly upon arrival, seating them promptly.
- Assisted servers in bussing tables when needed during busy periods.
- Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.
- Assisted in preparing the restaurant for opening and closing shifts.
- Greeted customers, answered questions, and recommended specials to increase profits.
Education
High School Diploma -
Pasadena High School
Pasadena, CA06-2014
Skills
- Tool rental and point-of-sale systems
- Equipment maintenance and damage documentation
- Customer complaint resolution
- Inventory management
- Organizational skills
- Attention to detail
Languages
English
Professional
Spanish
Professional
Timeline
Tool Rental Associate
The Home Depot
07.2016 - Current
Hostess/Head Food Runner
Cheesecake Factory Inc
09.2014 - 01.2016
Shift Manager
Del Taco
06.2012 - Current
High School Diploma -
Pasadena High School