ELSY DE LA ROSA
Whitestone,USA
Summary
To obtain a position in which i can growth and utilize my customer service communication skills gained through years of experience in a variety of field to benefit my employer.
Overview
7
7
years of professional experience
Work History
Pro-Desk Associate
The Home Depot
- Opening and managing business accounts
- Creating merchandise invoice for contractors.
- Processing home sales with accuracy, releasing and creating orders to meet customers demands and needs.
- Providing excellent customer service.
- Back up cashier and Sales Associate.
Cashier
Burlington Coat Factory
- Collecting payments by cash, debit, credit and issue refunds.
- Dispense correct change.
- Scan items and ensure prices are correct and transactions are accurate.
- Count money on cash draw at the beginning of shift to make sure the amount is correct.
- Sales Associate
- Customer Service Provider
- Coach
Customer Service Agent / Gate Agent
Delta airlines
10.2018 - Current
- Assists our customers with seat availability, gate announcements with regard to the boarding process, flight status, checking and handling baggage, managing and initiating the boarding process. Gate agents are also required to operate jet ways to place them in position prior to aircraft arrival and lifting, opening, closing, and securing aircraft doors.
Education
Associate - Accounting
Queensborough Community College
Bayside, NY03.2019
High School Diploma - undefined
Newcomers High School
Long Island, NY01.2012
Skills
- Microsoft Office (4 years)
- Cash Handling (4 years)
- Customer Service (4 years)
- Bilingual
ADDITIONAL INFORMATION
- Proficient in computer with the ability to type x words per minute
- Knowledgeable point of sales system operation.
- Bilingual- with the ability to read, write and speak in Spanish.
- Very friendly and able to multitask efficiently in a high demand environment
- Energetic and outgoing with dedication to positive guest relations.
Timeline
Customer Service Agent / Gate Agent
Delta airlines
10.2018 - Current
Pro-Desk Associate
The Home Depot
Cashier
Burlington Coat Factory
Associate - Accounting
Queensborough Community College
High School Diploma - undefined
Newcomers High School
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