Elsy Hill

Work directly with General Manager and Operations Manager to develop and maintain pool of 100+ employees

• Hired, managed, developed, and trained staff, established and monitored goals, conducted performance reviews, and administered salaries for staff.
• Developed comprehensive onboarding processes to integrate new hires seamlessly into existing workforce structure.
• Evaluated staffing needs regularly based on business requirements, adjusting schedules accordingly to minimize overtime expenses while maintaining optimal coverage levels during peak hours.
• Continuously assessed internal processes to identify inefficiencies or bottlenecks that could be eliminated or improved upon to increase overall productivity levels within the team structure.
• Improved employee retention rates by fostering a positive work environment and addressing staff concerns proactively
• Manage daily client staffing requests
• Maintained strict adherence to safety regulations, ensuring a safe working environment for all employees at all times.
• Boosted team morale by acknowledging accomplishments, providing opportunities for growth, and supporting professional development initiatives.
• Proactively identified and addressed potential issues within the team dynamic, preventing small misunderstandings from escalating into larger conflicts or performance disruptions.
• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
• Facilitated open lines of communication between staff members and upper management through regular meetings, one-on-one discussions, and anonymous suggestion boxes designed to encourage candid feedback.
• Resolved conflicts within the team promptly, utilizing effective communication skills and promoting a healthy working relationship among peers.
• Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
• Evaluated employee performance and coached and trained to improve weak areas.
• Achieved results by working with staff to meet established targets.
• Provided translation/interpretation skills as needed

• Worked directly with clients and doctors to secure and provide superior medical equipment.
• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
• Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
• Confirmed appointments, communicated with clients, and updated client records.
• Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
• Contributed to team success by cross-training in various administrative roles, providing backup support when necessary.
• Answered phone promptly and directed incoming calls to correct offices.
• Resolved customer problems and complaints.
• Answered central telephone system and directed calls accordingly.

• Shadowed mentors during client pitches and internal business meetings
• Recruited and setting up meetings with Latino market members
• Provided translation and interpretation skills as necessary