Summary
Overview
Work History
Education
Skills
Timeline
Hobbies and Interests
Generic

Elsy Johnson

Hollister,USA

Summary

Dynamic and detail-oriented professional seeking a challenging role in office administration. With a proven track record in managing administrative tasks and delivering exceptional customer service, I am ready to enhance the efficiency of a fast-paced office. My bilingual proficiency in Spanish improves communication with diverse clients, and I am dedicated to fostering a collaborative work environment while driving organizational success through attention to detail and proactive problem-solving.

As an experienced administrative support professional, I excel in scheduling, document management, and client relations, making me a reliable asset. My organizational skills ensure smooth operations and effective support for departmental teams.

I thrive in high-pressure settings, tackling various tasks with enthusiasm and minimal oversight. Known for my problem-solving abilities and adaptability, I rapidly acquire and apply new skills, committed to driving team success and contributing to organizational growth.

Overview

21
21
years of professional experience

Work History

Departmental Assistant Continuing Education

Gavilan College
07.2024 - Current
  • Maintaining relationships with the private and public sectors to ensure clear communication, updated information, and community education.
  • Assists instructors with accommodation to students' needs and translation.
  • Provide training and supervision to peer mentors.
  • Refer and assist students with form completion, booking appointments, and other resources
  • Definition
  • Provides secretarial and clerical support to college departments.
  • Assists students in accessing resources for academic success.
  • Prepares routine reports and documents.
  • Distinguishing Characteristics
  • Performs a variety of secretarial duties under general supervision.
  • Specific duties vary by department or program assignment.
  • Essential Duties
  • Handles word processing, filing, and data management.
  • Explains departmental programs and assists students with applications.
  • Schedules appointments and prepares instructional materials.
  • Assists with regulatory reports and maintains department calendars.
  • Records meeting minutes and manages student files.
  • Performs reception duties and maintains inventory of supplies.
  • May serve as department cashier and train student workers.
  • Minimum Qualifications: Knowledge of
  • English grammar, standard formats for documents, and personal computer applications.
  • Confidentiality procedures and departmental regulations.
  • Skill in
  • Providing office support and managing multiple tasks.
  • Operating personal computers and understanding written procedures.
  • Researching and compiling information effectively.
  • Other Requirements
  • Valid California driver’s license may be required.
  • Bilingual certification and passing background checks may be necessary.
  • Illustrative Education Experience
  • Completion of high school and at least one year of relevant office experience.
  • Business or secretarial training in an educational institution is desirable.
  • Physical Characteristics
  • Vision, manual dexterity, and communication abilities are essential.
  • Work is typically performed indoors with limited exposure to elements.

Office Assistant / Temporary position / El Centro and Food Pantry

Gavilan College
01.2024 - 06.2024
  • Provides the first point of contact to students visiting El Centro, explaining the different programs we offer regarding Basic Needs and answering any questions about our services.
  • Conducts the first level of screening to determine if students are suitable for the available services, and assist students in completing applications.

Eligibility Specialist I / short-term/LIHEAP and LIHWAP programs

San Benito County
01.2023 - 04.2023
  • Interactive interviews to obtain eligibility information and verify financial employment tax and personal demographics.
  • Analyze financial and eligibility information to determine initial or continuing eligibility for multiple programs.
  • Explained regulations, rules, and policies to clients and informed them of their rights, responsibilities, and eligibility for participation in various Public Assistance programs and services.

Business Office/Cashier/Biller

Hazel Hawkins Memorial Hospital
04.2004 - 05.2022
  • Created detailed work instructions and policies for all Hospital department cashiers
  • Coordinated with outside physician billing companies to ensure timely payments
  • Maintained Excel sheets with daily/monthly records for the Finance department’s reconciliation
  • Performed follow-up billing for Blue Cross/CMSP, working with patients to explain coverage
  • Executed daily bank deposits as the Hospital Cashier
  • First point of contact for workers’ comp, filling out the first incident report forms
  • Filing reports, lab results, dictations, etc., into patients’ charts.

Education

High School -

W. C. Overfelt High School
San Jose, CA

Certificate - Medical Billing

Gavilan College
Gilroy, CA

Certificate - Office Procedures and Transcription

Alison Education Company

Certificate - undefined

HR Fundamentals

HR Diploma - undefined

Gavilan College
Gilroy, CA

Communications Certificate - undefined

Gavilan College
Gilroy, CA

AAT - Social Sciences

Gavilan College
Gilroy, CA

Associate of Science - Psychology And Social Work

Gavilan College
Gilroy, CA
05-2026

Skills

  • Customer relationship management
  • Meticulous attention to detail
  • Data analysis expertise
  • Ongoing process enhancement
  • Analytical problem solving
  • Strong verbal and non-verbal communication

Timeline

Departmental Assistant Continuing Education

Gavilan College
07.2024 - Current

Office Assistant / Temporary position / El Centro and Food Pantry

Gavilan College
01.2024 - 06.2024

Eligibility Specialist I / short-term/LIHEAP and LIHWAP programs

San Benito County
01.2023 - 04.2023

Business Office/Cashier/Biller

Hazel Hawkins Memorial Hospital
04.2004 - 05.2022

Certificate - Medical Billing

Gavilan College

Certificate - Office Procedures and Transcription

Alison Education Company

Certificate - undefined

HR Fundamentals

HR Diploma - undefined

Gavilan College

Communications Certificate - undefined

Gavilan College

AAT - Social Sciences

Gavilan College

High School -

W. C. Overfelt High School

Associate of Science - Psychology And Social Work

Gavilan College

Hobbies and Interests

Family, International Travel, Art and Crafts, Gardening