Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Elsy Marrufo

Bakersfield,CA

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

5
5
years of professional experience

Work History

Assistant Manager

WSS Warehouse Shoe Sale
Bakersfield, CA
06.2020 - Current
  • Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
  • Conducted regular performance reviews for employees to identify areas of improvement.
  • Developed a system for tracking inventory and ordering supplies as needed.
  • Monitored employee attendance records, timekeeping, and payroll information.
  • Managed customer service inquiries and complaints in a timely manner.
  • Resolved conflicts between team members in an effective manner.
  • Maintained up-to-date knowledge of company products and services.
  • Organized training sessions for new hires to familiarize them with the workplace environment.
  • Collaborated with management on developing strategic plans for achieving business goals.
  • Communicated regularly with customers to gain insights into their needs.
  • Organized schedules, workflows and shift coverage to meet expected business demands.
  • Collaborated with store manager to develop strategies for achieving sales and profit goals.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
  • Issued receipts, refunds, credits or change due to customers.
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.

Cashier

KFC
Bakersfield, CA
07.2019 - 06.2020
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Stocked shelves with merchandise when needed.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Performed other duties as assigned by management.
  • Delivered high level of customer service to patrons using active listening and engagement skills.

Education

High School Diploma -

Bakersfield High School
Bakersfield, CA
05-2019

Some College (No Degree) - Criminal Justice

Bakersfield College
Bakersfield, CA

Skills

  • Calm Under Pressure
  • Time Management
  • Customer Service
  • Multitasking

Accomplishments

  • Deans list (1st college semester)

Languages

Spanish
Native/ Bilingual

Timeline

Assistant Manager

WSS Warehouse Shoe Sale
06.2020 - Current

Cashier

KFC
07.2019 - 06.2020

High School Diploma -

Bakersfield High School

Some College (No Degree) - Criminal Justice

Bakersfield College

Similar Profiles

CREATE PROFILE
Elsy Marrufo